Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information.
We offer people the most exciting information, communication and entertainment tec...
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Provide support, assistance and resolution in line with the iStore trading hours
Achievement of targets
Adherence to contact centre processes and procedures
Handle complaints, answer queries and provide support and general information
Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
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