IT Access & Audit Administrator - Northern Suburbs (Cape) at MWEB

Main Purpose of the Job:

MWEB’s IT Services Division in Cape Town has a role of an IT Access & Audit Administrator. The Administrator’s primary role will be tmanage all aspects related to:

• IT system access administration
• IT asset tracking
• IT system access audit
• Billing system administration (in a back-up role)
• Health & safety administration

Job Output:

IT System Access Administration
Administer MWEB’s IT system access control processes:

• IT system access request logging (new access, amendments taccess & access terminations)
• IT system access request approval / rejection
• IT system access request processing
• IT system access control record keeping
• Identify and implement corrective action/s tthese processes where required IT Asset Tracking
• Maintain detailed records of all IT assets through their lifecycles from procurement through user assignment, re-assignment, storage, and eventual decommissioning.
• Prepare and distribute periodic asset status reports.
• Coordinate IT asset availability, configuration, and user assignment.
• Manage the ITS IT Asset Storeroom. IT System Access Audit
• Administer periodic (typically monthly) audits of MWEB’s IT system access assignments:
• Prepare monthly IT system access audit sign-off sheets.
• Obtain per-Division approval for all IT system access assignments.
• Initiate & track tcompletion corrective actions arising from monthly audits.
• Liaise with 3rd party service providers.
• Maintain all IT system access audit records  

Current systems are:

• Data Centre 1
• Mweb Portal
• Jump servers
• Unix shared hosting servers
• 1Stream (call center platform)
• SOLID OSS/BSS
• SOLID servers
• Synaq servers (customer mail platform)
• Teams Telephony
• Red alert notification list
• FNportals

Billing System Administration (Back-up role)

User Administration

• System Access Administration
• Product and Promo-Code Administration
• Functional Module Administration
• Ticket Centre Management
• Domain Management (Web Sites)
• Order Management

Health and Safety Administration

• Maintain posters identifying current health and safety appointments
• Maintain name lists for evacuation drills
• Coordinate First Aid & Fire Marshall training

Skills and Competencies:

• Strong communication skills: verbal & written
• Analytical and numerical ability
• Project management fundamentals
• Workflow / process mapping
• Highly organized re. planning, organizing and record-keeping
• Meticulous attention tdetail
• Intermediate knowledge of Microsoft Office application suite (Word, Excel, Outlook)
• Liaising with third party service providers
• Ability twork tdeadlines
• Manage sensitive and confidential information professionally

Requirements

Qualifications

• MatricDiploma / certificate in general administration and/or project management
• Diploma / certificate in IT process management will be an advantage

Experience:

• Minimum 1 year general IT systems
• Minimum 1 year Microsoft Office application suite (Word, Excel, Outlook)
• An interest in audit, assurance, compliance, and quality activities
• Experience in performing Access & Auditing taskswill be an advantage