IT Administrator at Hire Resolve

Job Description

• A company that provides smart, custom water and wastewater treatment solutions, is seeking an IT Administrator who will manage and optimize the client's IT infrastructure across all sites.

Responsibilities:

Systems & Network Administration

• Full administration of the Microsoft 365 environment (licensing, permissions, and data retention).
• Maintain and optimize UniFi networking (VLANs, Wi-Fi, and VPNs) across all sites.
• Manage the hosted VoIP/PABX system, including call routing and provider escalations.
• Support IT-related functions within the Odoo ERP.

Technical Support & Leadership

• Provide Tier 1 and 2 support for hardware, software, and connectivity.
• Supervise the IT Support Technician, managing task allocation and performance.
• Deliver staff training on M365 tools and cybersecurity best practices.

Security, Compliance & Governance

• Enforce cybersecurity standards (MFA, endpoint protection, and access controls).
• Manage data backups, disaster recovery plans, and system updates.
• Conduct monthly reporting on IT performance, security incidents, and risk mitigation.

Asset & Vendor Management

• Suppliers: Primary liaison for ISPs, MSPs, and hardware vendors; monitor SLAs and optimize costs.
• Assets: Maintain an accurate IT asset register and manage the lifecycle of equipment.
• Procurement: Oversee IT budgeting and purchasing through Odoo.

Minimum Requirements:

• Education: Matric (Grade 12) + Diploma/Certification in IT, Networking, or Systems Administration.
• Experience: 5+ years in IT Administration or high-level Technical Support.
• Certifications: M365 Administrator or Azure Associate (highly advantageous).
• Technical Proficiency: * Advanced M365 Administration (Teams, SharePoint, Power BI, etc.).
• Mixed OS environments (Windows 10/11 & MacOS).
• UniFi Network Infrastructure (Firewalls, Switches, APs).
• Hosted PABX/VoIP systems.
• Odoo ERP (advantageous for procurement/asset tracking).