IT Administrator at One&Only Resorts

Job Summary

• Under the general supervision of the Manager of Information Technology, will deal with the management of all administrative work of the Information Technology Department.

Key Duties and Responsibilities

• Manage the logging, assignment, follow-up and closing of support tickets using the IT Service Manager database
• Assist Department HOD’s with the creation, maintenance and flow of Information Systems documentation relating to User Entitlement and Access Control in accordance with audit requirements
• Ensures that IT policies and procedures are applied and in compliance with broader company policies and audit requirements
• Suggest refinements to policy and procedure where improvements can be made
• Prepares and tabulates information into reports as required for finance and other departments
• Manages the document filing system, paper and electronic in accordance with agreed naming conventions and systems
• Suggest new and creative ideas to improve the service delivery of the Information Systems department
• Assist with record keeping and maintaining the IT inventory of hardware, software and other resources
• Follow up and report on correspondences with suppliers and other departments improving the communication flow with these parties
• Assists with and works with vendors and contractors to ensure equipment and services procured are installed and meets requirements and specifications
• Monitor and report on the day to day resort systems and data centre facilities and functions, including but not limited to DSTV Decoder Status, Environmental controls access control logging
• Support other departments with technical issues being careful to refrain from assuming responsibility for other department’s issues.
• Provide basic troubleshooting support to the Guests and Resort Staff
• Manage an inventory of office supplies requesting supplies as required
• Generate Requisitions for approval for Office Supplies and IT equipment
• Be fully aware about all health and safety, fire and emergency procedures
• Responsible to report any potential hazardous situations within the work place.
• Applies to and adheres to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
• Develop and maintain an understanding of the overall organization’s mission, vision and values
• At all times to project a favorable image of One&Only Cape Town and One&Only Resorts to the public
• Practices proper telephone etiquette with colleagues and resort’s guests
• Ensures all activities are carried out honestly, ethically and within the parameters of the South African Law.
• Performs other reasonable duties as assigned

Skills, Experience & Educational Requirements

• Minimum of one year experience in the Hospitality industry
• A background in Information Systems will be a distinct advantage
• A general understanding of hardware and software
• An understanding of Networks and System Security
• Ability to think clearly with a logical thought process and a persistent nature that will get the job done, Whatever It Takes (WIT)
• Fluent in written and spoken English
• To be able think clearly under pressure
• Should be positive and flexible to different duties and able to work shifts.