Hot Jobs at One&Only Resorts

Job Summary

• Under the general supervision of the Manager of Information Technology, will deal with the management of all administrative work of the Information Technology Department.

Key Duties and Responsibilities

• Manage the logging, assignment, follow-up and closing of support tickets using the IT Service Manager database
• Assist Department HOD’s with the creation, maintenance and flow of Information Systems documentation relating to User Entitlement and Access Control in accordance with audit requirements
• Ensures that IT policies and procedures are applied and in compliance with broader company policies and audit requirements
• Suggest refinements to policy and procedure where improvements can be made
• Prepares and tabulates information into reports as required for finance and other departments
• Manages the document filing system, paper and electronic in accordance with agreed naming conventions and systems
• Suggest new and creative ideas to improve the service delivery of the Information Systems department
• Assist with record keeping and maintaining the IT inventory of hardware, software and other resources
• Follow up and report on correspondences with suppliers and other departments improving the communication flow with these parties
• Assists with and works with vendors and contractors to ensure equipment and services procured are installed and meets requirements and specifications
• Monitor and report on the day to day resort systems and data centre facilities and functions, including but not limited to DSTV Decoder Status, Environmental controls access control logging
• Support other departments with technical issues being careful to refrain from assuming responsibility for other department’s issues.
• Provide basic troubleshooting support to the Guests and Resort Staff
• Manage an inventory of office supplies requesting supplies as required
• Generate Requisitions for approval for Office Supplies and IT equipment
• Be fully aware about all health and safety, fire and emergency procedures
• Responsible to report any potential hazardous situations within the work place.
• Applies to and adheres to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
• Develop and maintain an understanding of the overall organization’s mission, vision and values
• At all times to project a favorable image of One&Only Cape Town and One&Only Resorts to the public
• Practices proper telephone etiquette with colleagues and resort’s guests
• Ensures all activities are carried out honestly, ethically and within the parameters of the South African Law.
• Performs other reasonable duties as assigned

Skills, Experience & Educational Requirements

• Minimum of one year experience in the Hospitality industry
• A background in Information Systems will be a distinct advantage
• A general understanding of hardware and software
• An understanding of Networks and System Security
• Ability to think clearly with a logical thought process and a persistent nature that will get the job done, Whatever It Takes (WIT)
• Fluent in written and spoken English
• To be able think clearly under pressure
• Should be positive and flexible to different duties and able to work shifts.

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Job Summary

• To assist the Sales Managers with general office administrative duties; and to assist clients with requests as they arise.

Key Duties and Responsibilities

• General administrative assistance to Sales Managers.
• Assist clients with requests and problems and following through to resolution
• Maintain central filing system
• Coordinate and follow up on all collateral shipping
• Filling of sales activity and correspondence into files and updating as needed
• Reporting & Communications
• FREESALE - Sending out Freesale Update on a weekly basis & maintaining Freesale distribution list.
• Completing the Weekly Management Roster for Sales Department (including Helen)
• Compiling and distributing Site Inspection & Educational Listing weekly
• Fam Trips & Site Inspections
• Scheduling Site inspections
• Managing of the Sales Outlook Calendar and ensuring all activities are logged.
• Ensuring all gifting and collateral is appropriately prepared.
• Ensure that VIP arrivals / Site inspection stays are noted in the applicable Sales Manager’s diary.
• Ensuring all collateral and gifting is timeously prepared.
• STO Rates: Sending Rate Application, compiling & sending Wholesale Contracts
• Creating Opera Profiles where applicable
• If the signed contract is received via email, link to client account in CRM.
• Communicates any addendums to contract to contracted tour operators/DMC
• Handles any enquiries from tour operators/DMC/RSO and GSA relating to contracts
• Ensures RSO/GSA/DMC advised of changes to any elements of contracts and allocations
• Maintain and update tour operator list including changes to tour operator/DMC details and new contracted tour operators
• Communicates tactical offers or other updates/addendums in the form of mailshots (e-mail) to all DMC/RSO/GSA
• Updating and maintaining Corporate Client files.
• Ensure that applicable Corporate rate code is added / extended
• Completing Comp forms for all complimentary stays and getting the required signatures. Filing copy of form for records.
• Prize letters – completing all Prize letters and Maintenance of log of all letters.
• Compile Allocation Agreements
• Compile Barter Agreements
• Compile Special Offer Sheets
• Couriering of Collateral for Trade Shows and trade requests
• Filing all FedEx documentation for S&M and handing over to Accounts on a monthly basis.
• Routing brochure / fact sheet requests to various Sales Offices, as applicable.
• Stationary: Order from Stores for S&M as well as G&E. Including CD’s and all stationary and collateral as required by the Sales Team.
• Ordering consumables (toners, waste bottle, etc.) from Bytes
• Compiling applicable property info for each sales trip / trade show and copying CD’s as required.
• Maintain stock levels of Fact Sheets from Store.
• Trade Shows & International Travel – Register for applicable Sales Manager, ensure that payment is made to supplier, if there is an Exhibitor profile website update the details accordingly, check with Lisa regarding booking of flights and accommodation. Compile detailed itinerary, including Stats of TO/DMC meetings scheduled.
• Maintain records of past Trade Shows for future reference.
• Conducting of Site Inspections as and when required.
• Coordinate and up-date departmental reports as designated.
• Acts with a degree of independence as liaison with both internal and external clients.  Handle clients’ requests and complaints as appropriate.
• Support and perform other duties as assigned by Executive Manager, Sales and Marketing.

Skills, Experience & Educational Requirements

• Sales oriented individual
• Minimum of five (2) years’ experience in a similar position
• Strong Command of the English Language
• Proficient with Microsoft Suite
• Working with databases and mail merge
• Well organized and detail oriented
• Strong written communication skills
• Excellent interpersonal skills and telephone manner
• Able to handle multiple tasks
• Must be able to work in a fast paced environment

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• Our Colleagues are inspired to write the story of their career, and when they do, they also write the history of One&Only. We are recruiting for this exciting role at One&Only Cape Town and we welcome you to take part, to try new things, to become immersed, and feel fulfilled

Main Duties and Responsibilities:

• To ensure that the quality levels of kitchen production and presentation is maintained at its highest level at all times.
• To ensure that the kitchen and working areas are thoroughly clean at all times.
• To presents oneself in a way that enhances the overall guest experience, by adding life and energy into each outlet.
• To ensures that all mise-en place is correctly prepared prior to commencing of service.
• To demonstrate excellent product knowledge of all food and special functions held at the resort.
• To establish and maintain smooth personal and work relationships in the kitchen
• To ensure labeling of dates are labeled on products according to requirements.
• To ensure that equipment is cleaned, when necessary or according to their schedules.
• To maintain and create a working environment that reflects a sense of place.
• To attend all training carried out by the Training Department.
• To handle any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery).
• To perform any additional or special duties, as directed by a superior.
• To maintain the highest level of personal hygiene and grooming at all times, as per standard.
• To practice proper telephone etiquette with colleagues and resort’s guests.
• To ensure that all tasks assigned by superiors are completed, in a timely fashion.
• To ensure that all channels of communication are respected and information is disseminated to the correct receivers.
• To ensure excellent communication and working relationships with colleagues are maintained and contribute to the team spirit.
• To ensure that a safe, hygienically fit working environment is maintained at all times and reports any concerns or faults immediately to the immediate supervisor.
• To exhibit an outstanding knowledge of the  One & Only Resort
• To know and applies the resort’s Policies & Procedures, including those for the emergency situations.
• To attend monthly communication meeting.
• To attend daily briefing prior to service.
• To ensure all fixed assets and equipment are well maintained.
• To demonstrate knowledge and interest in goals, and objectives of the One & Only brand.
• To ensure all activities are carried out honestly, ethically and within the parameters of the S.A law.

Skills Competency Requirements:

• Culinary school diploma and/or 3 years work experience
• 5 star work experience
• Knowledge of Food Safety systems (HACCP)
• Basic English knowledge