IT Administrator & Project Coordinator - ICT at Fidelity Services Group

• This hybrid role combines IT administrative support with project coordination responsibilities. The successful candidate will manage general office and HR administration for the IT department, including payroll processing, asset and stock control, and support for IT projects and service desk operations. The role requires a highly organized, detail-oriented individual with strong communication skills and the ability to work independently in a fast-paced environment. 

Key Responsibilities: 

IT & Office Administration 

• Act as the first point of contact at the IT reception (if and when required). 
• Manage ordering and stock control of IT equipment, stationery, and office supplies. 
• Coordinate the receipt, dispatch, and tracking of IT equipment. 
• Maintain accurate records of IT assets and assist with asset management. 
• Coordinate disposal of obsolete IT equipment. 
• Ensure the IT office and storeroom are organized and up to standard. 
• Assist with courier arrangements and deliveries. 
• Assist with maintaining IT shared platforms e.g. SharePoint, Teams, etc. 

HR & Payroll Administration (IT Department) 

• Process and track payroll orders for IT staff. 
• Handle full and final termination workflows. 
• Maintain confidential HR records and documentation. 
• Support onboarding and offboarding processes for IT personnel. 

Project Coordination & Administration 

• Provide administrative support for strategic projects and initiatives. 
• Coordinate and document project meetings. 
• Record and distribute meeting minutes, decisions, risks, and action items. 
• Maintain project documentation and perform audit checks. 
• Compile and distribute weekly/monthly project reports and dashboards. 
• Support project managers with scheduling, reporting, and stakeholder communication. 
• Facilitate approval and sign-off processes for project deliverables. 
• Identify and escalate project risks and issues. 

Minimum Qualifications and Experience: 

• Grade 12 (Matric) required. 
• 3–5 years of experience in IT administration and/or project coordination. 
• Tertiary qualification in Project Management or IT Administration (advantageous). 
• Proficiency in MS Office Suite (Excel, Word, PowerPoint). 
• ITIL knowledge or certification (highly advantageous). 
• Valid driver’s license and own reliable transport. 

Key Competencies & Attributes: 

• Strong organizational and time management skills. 
• Excellent verbal and written communication. 
• High attention to detail and accuracy. 
• Ability to work under pressure and meet deadlines. 
• Strong interpersonal skills and emotional intelligence. 
• Ability to maintain confidentiality and professionalism. 
• Self-motivated, proactive, and able to work independently. 
• Team player with a collaborative mindset.