IT and Systems Support (New Germany) at Pro Stop Recruitment Services

Job Description

Key Responsibilities:

• User Support: Provide first-level technical support to SA, UK, & Spain hubs. Assisting with hardware and software issues, troubleshooting, and resolving technical problems.
• Hardware Maintenance: Assist in the installing, configuration, and maintenance of computer hardware, CCTV equipment, peripherals, and network devices. Repairing and replacing equipment where and if needed.
• Software Installation: Install, update, and configure software applications on users’ computers as needed. Troubleshoot any issues as they arise.
• Network Support: Assist in the maintenance and monitoring of the company’s network infrastructure, including routers, switches, and access points.
• Security: Administering data and network security for departments including system firewalls, antivirus, group policy, data backup systems, and email security.
• Service: Maintain professional relationships with all third parties and internal team members.
• Asset Management: Maintain accurate hardware and software inventory records, IT procedures, and user guides. Maintaining and updating technical documentation regularly.
• Training: Provide systems and hardware training to fellow employees, as well as training on network security and the best computer usage practises. 
• Data Analysis: Creating, analysing, reporting, converting, and transferring data through systems using application software. 
• Collaboration: Collaborate with the IT & Systems Lead to identify and implement process improvements and technology upgrades.

Required Qualifications:

• Matric; 
• CompTIA A+, Network+, Server+ (or equivalent)
• Minimum 2-3 years’ experience in a similar IT support role
• SQL view/query writing knowledge – Intermediate level
• Good working knowledge of computer hardware, operating systems (Windows10/11/Server), Microsoft 365, Active Directory and Azure.
• Strong problem-solving and communication skills.
• Ability to work independently without supervision.
• Eagerness to learn and adapt to new technologies.
• Must be able to multitask and prioritise incoming tasks.
• CompTIA Security + (or equivalent) - ADVANTAGEOUS
• Power BI and Microsoft Dynamics GP Knowledge -