Who are we?
We understand that employees are the most important assets of any company, which is why we go to great lengths to find the right person for the right position and vice versa.
Our approach to achieving this is a simple one – we treat people like individuals. We take a personal, down-to-earth approach and listen closely to your specific requi...
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User Support: Provide first-level technical support to SA, UK, & Spain hubs. Assisting with hardware and software issues, troubleshooting, and resolving technical problems.
Hardware Maintenance: Assist in the installing, configuration, and maintenance of computer hardware, CCTV equipment, peripherals, and network devices. Repairing and replacing equipment where and if needed.
Software Installation: Install, update, and configure software applications on users’ computers as needed. Troubleshoot any issues as they arise.
Network Support: Assist in the maintenance and monitoring of the company’s network infrastructure, including routers, switches, and access points.
Security: Administering data and network security for departments including system firewalls, antivirus, group policy, data backup systems, and email security.
Service: Maintain professional relationships with all third parties and internal team members.
Asset Management: Maintain accurate hardware and software inventory records, IT procedures, and user guides. Maintaining and updating technical documentation regularly.
Training: Provide systems and hardware training to fellow employees, as well as training on network security and the best computer usage practises.
Data Analysis: Creating, analysing, reporting, converting, and transferring data through systems using application software.
Collaboration: Collaborate with the IT & Systems Lead to identify and implement process improvements and technology upgrades.
Required Qualifications:
Matric;
CompTIA A+, Network+, Server+ (or equivalent)
Minimum 2-3 years’ experience in a similar IT support role
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