IT Business Relationship Manager- Digital Transformation at Robert Walters

My client is seeking a hands-on, results-driven Digital Transformation (DT)Business Relationship Manager to oversee our DT activity in South Africa and Global Distributor Network “GDN” countries.

• In this role, you will be responsible and accountable to consistently partner with local business by supporting the daily IT activities and IT process, also support on SMS 8.1 (Sales and field service system) implementation in Africa.
• Effective Team Building with local management within SA country.
• Assess DT customer operational capabilities.
• Understand business requirements for DT capabilities.
• Understand DT landscape.
• Collect DT customer requirements.
• Implement DT customer requirements.
• Help to identify and prioritize DT opportunities.
• Understand DT service requirements.
• Understand business unit risk tolerance.
• Assess business constraints on DT service/solution.
• Projects: review implementation schedule and roll-out activities.
• Projects: Plan and align user testing and resources.
• Projects: Support organizational changes.
• Projects: Update project activities
• Support GDN for system access.
• Resolve distributor DT issues.
• Collaborate between GDN and internal DT.
• Infrastructure & backoffice Collaboration.
• Follow up on Service Management (service Now ticketing service process)
• Follow up on Key Company system sustain: JDE, Elog, CRM, Concur.
• Follow up on Local system and vendor supporting, as well the migration to global system.

Skills

• Proven working experience as an IT manager or relevant experience (minimum 5 years)
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in systems implementation and projects governance
• Hands-on experience as Daily support DT management.
• Hands-on experience as project manager in complex projects
• Excellent verbal and writing skills.
• Outstanding communication, interpersonal and leadership skills
• Preferred: BS in Computer Science, or similar field
• Experience in a service or elevator company is a plus.
• English fluent