IT Consumer Manager/IT Project Manager (Cape Town or Johannesburg) at Philip Morris International

Your 'day to day'

As IT Consumer Manager, you will contribute to the execution of the IT Strategy and plans by leading all phases of projects in your assigned portfolio while dealing with business priorities using project management methodology. More specifically, you'll

• Understand business needs, define requirements, propose efficient solution, confirm financial proposal of the project and inspire change
• Drive strong business alignment, particularly by collaborating with local/global digital departments to ensure IT B2C is taken into account in all relevant business initiatives/projects
• Demonstrate eye for business, for example, by encouraging innovation through attendance at digital fairs, conferences, and so on, and sharing/collaborating internally as well as with other PMI markets and the PMI digital lab
• Solve specific business problems by carrying out experiments, projects, etc. with innovative approach and project methodologies such as FastForward, Agile, SCRUM, Design thinking, etc.
• Co-lead major Philip Morris International (PMI) projects in the commercial area supporting RRP and CCs with focus on digital/analytical systems and close collaboration with all business functions & 3rd parties in the B2C area
• Apply project management, organisational change, service management methodology and usability practices based on known solutions, applications and good practices assuring alignment to standards
• Drive communication and coordination for the success of B2C projects, ensuring agility, business alignment, encouraging innovation, etc.
• Lead projects within agreed-upon scope, budget, resources, and timelines
• Ensure that measures are taken in projects to improve quality and reduce risk, including risk analyses, impact assessments, needs assessments, financial analysis, test planning and execution, contingency and deployment plans
• Acquire functional and technical knowledge of business and IT processes in the area of RRP and Analytics systems to ensure that day-to-day activities and business projects are supported effectively
• Ensure an excellent service is provided to business functions and drive continuous improvements in the Reduced-risk Products (RRP) & Analytics system, with a focus on vendor management, system integration, and interfaces
• Ensure that all IT services under your supervision are in accordance with PMI P&Ps and IT controls
• Assist PMI in its vision of becoming a data-driven company by focusing on data flows across all B2C and B2B systems, for example, by understanding the source of all RRP-related data, the various system interfaces, and the meaning of significant data
• Lead the delivery of all project outcomes related to (Philip Morris South Africa)PMSA strategy as an IT project manager for all components in scope, including integration tasks and data migration from legacy systems to new system landscape, working closely with all technical product owners at PMSA as well as local business, particularly the digital stream, global functions, and third parties.
• Assist the PM RE with the IT project
• Create an agreed-upon, sustainable, and documented project, as well as a Run & Support model in collaboration with internal and external partners
• Assist with IT auditing activities
• Take over as service manager for commercial services and complete related tasks, such as IT controls, on time, documenting and sharing with team members
• Enhance the current Run & Support model and service management/organisational change strategy, including continuous service improvement for IT-related incidents/changes
• Look into "lower-value" daily activities in your responsible area (e.g., CRM, DCS), document them, and outsource them to third parties
• Handle vendor relationships and put the vendor framework in place as needed

Who we're looking for

• Matric certificate
• Relevant Computer Sciences, Information Systems and /or Business Degree is required
• Agile Certification (Agile PM, Scrum, etc.) is required
• A minimum of 8-10 years of IT experience
• Solid experience managing IT projects within a consumer space is essential
• Experience in multinational company incl. people management experience
• Experience with collaborating with cross-functions and leading 3rd party supplier is key
• Solid experience in validation prior to submitting work. Work with defined analysis within a project scope, routine work typically is short term activities.
• Lead all aspects of scope of work defined, coordinate projects and analyses for approval based on preliminary investigations
• Experience in FMCG or banking environment is preferred