IT Desktop Support Technician - Novus Print Gauteng at Novus Holdings Ltd

Introduction

• At Novus Print, we value the expertise and dedication of our team members. Novus Print Gauteng are currently seeking to appoint an Information Technology Desktop Support Technician (6-months fixed term contract) who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems. The successful candidate will report to the Senior Systems Analyst based in Gauteng.

Job description
KEY AREAS OF RESPONSIBILITY:

• Provide end-user technical desktop support (installation, configuration, problem identification and resolution) for Microsoft OS & Software products over a range of business applications.
• Diagnose and resolve hardware and software related issues on Desktops and Laptops
• Provide end-user support, remotely and on-site stations.
• Manage and update assigned service calls via Service Desk Software solution.
• Assist with audio-visual and technical requirements for meetings and presentations.
• Troubleshooting Desktop networking and connection issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Installing Printers (MFP and stand–alone devices) and provide end-user Printer support.
• Escalate unresolved issues to the next level of Senior Network & Server Support staff.
• Adhere to company processes and procedures including relevant documentation.
• Liaise with both internal and external third party and vendor suppliers to procure and apply hardware and software solutions.
• Provide effective and accurate feedback to customers.
• Maintain a shared knowledge base & engage in formal and informal knowledge transfer.
• Provide Device Infrastructure Roll Out and Support for Business Projects on
• Device Hardware and Software across the full Business spectrum.
• Assist with and maintaining the Devices Complete Life Cycle for the Devices Hardware
• Audit and Asset Registry. 
• Provide and maintain a comprehensive communication structure from Devices end, with both
• IT Server, Network, Support and Business System colleagues.
• Assist with Change & Release management activities (application testing, software delivery).
• Assist customers through installing applications and computer peripherals.

Minimum requirements

REQUIREMENTS:

• Grade 12
• IT qualification/background (A , N , MCP).
• IT CompTIA (Advantageous).
• 4 -6 years’ experience in an IT user support role within a high pace production services environment.
• Working knowledge of Desktop/laptop hardware, multifunction printers, networking.
• Active Directory (Microsoft AD) and SCCM (Microsoft System Centre Configuration Manager).
• Comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks for data & voice, operating systems, remote connectivity,platforms, and configurations.
• POSIFLEX Touch Device Support will be advantageous.

Deadline:26th October,2026