KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world.
With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, distr...
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System Monitoring: Continuously monitor systems and networks to detect and address issues
Technical Support: Provide round-the-clock support for hardware, software, and network issues
Troubleshooting: Diagnose, escalate and resolve technical problems quickly to minimize downtime.
User Assistance: Respond to user inquiries and provide guidance on IT-related matters.
Maintenance: Perform regular maintenance tasks, including updates and backups.
Customer Service: Strong interpersonal skills to interact effectively with users at all levels of the organization.
Documentation: Maintain accurate records of issues and solutions for future reference.
Skills, Knowledge And Experience
Have a sound understanding of modern IT equipment, including PCs, Networks, Routers, Switches, Storage Area Networks and the like; be IT literate and have basic Windows operating system knowledge (Linux knowledge will be a bonus).
Have the ability to work through basic problems logically, suggest solutions and be able to recognise when problems or situations need to be escalated.
Have the ability to work as part of a team, but also be able to work alone when necessary.
Have the ability to understand why excellent customer service, time keeping, and flexibility, matters.
Possess good written and verbal communication skills, have attention to detail and sound time management skills.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) would be an advantage.
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