IT Field Technician -Johannesburg - Retail Crossing at Pepkor Speciality

Job Description    
An exciting and new opportunity has become available for an experienced IT Field Technician in the Tekkie Town Gauteng – Johannesburg South East region. Our ideal candidate will be based in our Tekkie Town Retail Crossing store.

• The main purpose of this position is to configure, maintain and support various technical hardware and software systems.
• Our ideal candidate must be self-motivated, positive, and passionate about performance, a resilient individual who can think laterally and who has strong analytical abilities.  Our candidate must have a passion for being on the road and be able to spend extended periods away from home.

Qualifications    

• Grade 12/matric
• ICDL certification, alternatively, MS Office Certification
• A+ Certification.

Additional Requirements

• National Diploma/BSc (Within any area of IT excl. technical certifications will be beneficial).
• N+ Certification (Server / Linux / Security +) will be beneficial.

Knowledge, Skills and Experience    

• 3 years hands on I.T experience in especially hardware, servers and networks.
• Knowledge of POS systems would be an advantage
• Must have knowledge and experience of Network Installations
• Fluent in English and Afrikaans (written and verbal)
• Excellent communication skills
• A strong logical thinking and analytical ability
• Excellent planning, organizing and time management skills
• In possession of a valid driver’s license
• Must be able to work overtime according to overtime support roster; must be willing and flexible to work overtime on short notice
• Ability to remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
• Ability to multi-task and to deal with complexities, use initiative to solve problems
• Ability to work independently, as well as be a team player

Key Responsibilities    

• Remotely assist stores in Gauteng – Johannesburg South East area with Hardware and Software Technical Support
• In-Store Hardware & Software Support
• Weekend/Public Holiday Store IT Support
• Installation of IT in New Stores, Revamps and Closures
• Store Visits assessing IT equipment
• Management of IT Assets
• Projects: Hardware / Software Roll outs to Gauteng – Johannesburg South East area Stores
• Working independently managing IT Schedule
• Support Tickets for Gauteng – Johannesburg South East area stores
• Monitoring & interacting on the communication on the WhatsApp Groups
• Reporting and administrative feedback.