IT Governance & Services Officer at Hire Resolve

Job Description

• A diversified financial services company in South Africa that provides a wide range of financial solutions, including wealth management, investment planning, stockbroking, and institutional employee benefits, is seeking an IT Governance & Services Officer who will be responsible for the strategic oversight, commercial management, and regulatory compliance of Information Technology.

Responsibilities: 

• Framework Management: Maintain and enforce the IT governance framework and internal policies.
• Committee Leadership: Chair the IT Steering Committee and report performance, risk, and costs to Exco.
• Audit & Risk: Ensure audit readiness, track risk remediation, and fulfill all regulatory IT obligations.
• Reporting: Review monthly governance packs, including SLA performance, security posture, patch/vulnerability status, and change records.
• Contract Oversight: Act as the designated Customer Controller and supervisor for all outsourced IT services.
• Service Delivery: Enforce SLAs, conduct service reviews, and manage escalations with outsourced partners.
• Operational Control: Own the BAU service catalogue and approve all project scopes, upgrades, and non-BAU work.
• Lifecycle Management: Oversee transition planning, documentation completeness, and orderly exit handovers.
• Financial Control: Own the IT budget, monitor spend vs. budget, and prevent unauthorized cost escalations.
• Strategic Alignment: Translate business requirements into actionable IT initiatives and maintain the IT delivery roadmap.
• Stakeholder Relations: Serve as the primary liaison between management, employees, and external service providers.

Minimum Requirements:

• Required: Matric and a Bachelor’s degree in Business, Finance, Governance, or a related field.
• Advantageous: Specialized qualifications in IT Governance (e.g., CGEIT, COBIT) or Risk Management.
• Minimum: 8–10 years of experience in IT Governance or Vendor Management.
• Sector: Experience within the Financial Services industry is highly preferred