IT Help Desk Administrator at Six Senses

Responsibilities will include 

• Providing first tier support to end-users via phone, email and helpdesk.
• Must have strong communication skills, be able to troubleshoot problems, and have a good understanding of how software works.
• The primary goal is to help users resolve software problems and queries quickly and effectively. This role is aimed specifically at software application support

EDUCATION & EXPERIENCE:

• Advanced MS Word skills - expert level of MS Word
• Good command of written and spoken English
• Very good understanding of Office 365 products
• Strong knowledge of IT
• iManage skills advantageous
• Training/trainer experience advantageous
• Must have at least 3 years' experience in an IT Helpdesk capacity (non-negotiable requirement)