IT Help Desk Technician at FNB South Africa

Job Description

• To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems

Hello Future IT Help Desk Technician

• Welcome to FNB, the home of the #changeables.
• We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements
• Solve IT Help Desk user queries and problems
• Provide high level support on complex problem resolution

End Date: July 18, 2025