In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.
Hello Future Business Intelligence Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Design, development and maintenance of the knowledge and information management and business intelligence architecture, by looking at document requirements and validating with stakeholders
- Design and generate BI reports to give analytical and quantitative insight to business in order to make improved operational, tactical and strategic decisions
- Generate reports to improve efficiencies in the business
- Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
- Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
- Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
- Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
- Resolve queries as and when required (medium to complex data extracts).
- Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
- Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
- Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
- Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
- Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
- Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
- Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
- Provide expertise to relevant stakeholders in area of specialization.
- Maintain BI repository.
You will be an ideal candidate if you:
- Relevant Degree in Information Technology, Computer Science, Engineering or Business Analysis Diploma
- 3 to 4 Years related BI experience (preferable with Data Analytics experience)
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment Opportunities to innovate
We can be a match if you are:
- Analytical
- Financial acumen
- Attention to detail
- Technology savvy
- Ability to deal with Stakeholders (problem solving/ customer service)
- Ability to interpret/ analyses data
End Date: July 16, 2025
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Job Description
- To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)
Hello, future Data Engineer
- Welcome to RDA (Retail Data and Analytics) Segmentation, where we blend innovation with customer needs to revolutionize the banking experience.
- In our dynamic environment, we transform data into actionable intelligence that propels business value and enriches customer interactions.
- As a Data Engineer in this agile team, you'll play a pivotal role in sourcing and analysing data, developing data products, and delivering insights that drive strategic decisions.
- Your work ensures the integrity and availability of data, supporting a variety of bank capabilities.
In this role you'll have the opportunity to:
- Showcase your proficiency in SQL, SAS, Teradata, Ab Initio and Cloud technologies.
- Utilize your experience in data engineering and business intelligence.
- Collaborate and network to deliver innovative data solutions.
- Drive projects with autonomy, while embracing a culture of continuous learning.
You'll be an ideal candidate if you:
- Thrive in a fast-paced, innovative environment.
- Possess strong analytical and problem-solving skills.
- Have experience in Data Product and Data warehousing
- Can communicate complex data insights clearly.
- Self-motivated and able to work independently.
Qualifications and Experience
- Minimum Qualification: Relevant bachelor's degree in computer science, Data Engineering or related field.
- Experience: A minimum of 3 - 5 years' relevant experience.
- Relevant hands-on experience with: Teradata/MS SQL, SAS, Ab Initio (ETL Development), AWS Redshift and Control M (Job Scheduling) will be preferred.
- Strong level of proficiency in SQL Development
- Experience with Power BI will be advantageous.
- Certifications in SAS, Teradata/SQL, or Cloud related technologies will be advantageous.
End Date: July 19, 2025
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Job Description
- To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers.
Hello Future Fraud Administrator
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- To provide efficient administrative support that includes reporting and updating of all related information when executing specific fraud management actions and interventions related to specific fraud management sub functions of the fraud value chain to minimise the impact of reported and confirmed fraud events and its customers.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you can:
- Investigate and gather complete and comprehensive evidence to establish criminal // civil liability if any and to manage risk, including internal staff.
- Make use of internal and external resources // experts (e.g. handwriting, cyber, fingerprint, criminal record centre)
- Obtain all evidence in a proper manner to ensure that it is admissible as evidence in a court of law
- Recording and/or monitoring of fraud cases in internal and external databases.
- Actively participate in key internal forums and share information and insights with colleagues across the Bank.
- Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
- Being involved in relevant fraud meetings internally and externally of the group e.g. Group Intelligence Committee, Banking Channels, SABRIC, Astute, Conferences, Home Affairs, Insurance Crime Bureau, SAPS, Forensics Pathology Services etc.
- Sharing of this knowledge acquired with management and staff. Floor interaction with staff and other stake holders within the organization
- Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
- Execute fraud administration duties in line with required rules, processes and using available systems.
- Ensure that activities are executed in a timely manner and accuracy.
- Manage personal development to increase own skills and competencies.
- Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.
- Ensure reports/feedback is delivered according to required standards and instructions, which includes the Interpretation of management information to ensure service excellence, optimizing efficiencies and to manage risk effectively.
- Compile report/feedback on all findings and make a recommendation on a claim based on merits/evidence found during the verification process.
- Monitor the quality of referrals into the Forensics space.
- Monitoring of a sample of work done by staff to measure effective validations, fraud referrals and fraud detection.
- Ad hoc checking for policy abuse cases/beneficiaries on multiple polices
- Compile and communicate accurate and timely reports on fraud according to area of focus.
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.
Additional Requirements:
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
End Date: July 19, 2025
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Role Purpose
- To assist in proactively managing a portfolio of RMB Private Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
Responsibilities
- Act responsibly with work related resources in order to contribute to cost containment.
- Achieve expected financial targets and uphold associated service levels.
- Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Compile reports that track progress and guide business to make informed decisions
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Contribute to innovation by finding faster and more accurate ways of working.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
Qualifications and Experience
- Relevant Degree in Finance or Economics or Accounting.
- Preferred Qualification: FAIS accreditation required (RE).
- 2 - 3 years’ experience within a Sales/Service area of a financial environment.
End Date: July 18, 2025
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Job Description
- To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions by resolving queries fast and effectively.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
- Conduct test plans by unpacking the requirements which include regression testing, system analysis and reviews.
- Create design steps from test cases, execute system validation plans and compile test scripts.
- Conduct systems analyses, design, coding, program debugging, testing and security and performance assessments across user interfaces.
- Comply, understand, and implement all steps and methodology within IT development and meet governance in terms of legislative, audit risk and process requirements for the Test Analysis Environment.
- Create test scripts to effectively test enhancements and new requirements and execute automated test scripts.
- Execute all test activities for allocated projects by conducting test estimation, prepare and submit test plans for sign-off and ensure alignment between test environment and production environment.
- Manage testing defects and involve relevant business staff in quality assurance testing analysis.
- Design content of procedure guides and manuals for business users.
- Provision of an efficient service for the test analysis function through careful and timeous analysis, planning, execution, reporting and updating of all related information.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
Additional Requirements
- Develop automated testing software using internal Java framework.
- 3 years+ testing automation experience (REQUIRED)
- Maintain and enhance existing automation framework for both frontend and backend testing.
- Review and write effective automation test scripts.
- Familiar with Web Services or API technologies (i.e., SOAP, REST, XML & JSON).
- Adhere to coding standards and naming conventions.
- Utilize Git for version control.
- Knowledge of test reporting (i.e., Serenity, TestNG or Extent Reports).
- Experience working with open-source tools.
- Knowledge & experience with CI/CD processes and platforms.
- Basic understanding of performance testing is a plus.
- Familiar with Test Management tools (i.e., HP ALM, JIRA, etc.)
- Great attitude and aptitude
- Strong analytical skills
- Innovative and creative problem-solving.
- Self-motivated and ability to motivate others
- Accountable, independent worker with strong communication skills.
Qualifications and Experience
- Diploma or required certification in testing or programming.
- Preferred: Degree and/or relevant certification including ISEB/ISTQB Certification; TMap Next Engineer; ISTQB Advanced Analyst.
- Minimum 3 years testing experience with the ability to script/code.
- Preferred: Banking Industry Experience.
End Date: July 17, 2025
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Job Description
Hello Data Science II.
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and the game changers. As part of our talent team at FNB Loans, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
Are You Someone Who Can
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
- Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
- Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
- Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
- Analyse information requirements, availability and quality of data to feed into management for resolution.
- Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
- Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
- Participate in relevant project related to the businesses overall analytical needs and opportunities.
- Assist as SME for analytics applying own understanding of the operations of the business product or service.
- Determine the business questions that need be answered and determine appropriate analytics models for utilization.
- Document and audit relevant processes.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Identify, control and escalate potential risks which may lead to increased costs.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Assess own performance through seeking timely, and clear feedback and request training where appropriate.
- Ensure ethical use of information, comply with privacy requirements, and report and escalate privacy incidents appropriately.
- Translate business requirements into models, develop and apply analytical algorithms to build and implement solutions, and document and validate models for specific business needs.
- Review and assist junior analysts, adhere to policies, and maintain model relevance through regular updates.
- Optimize processes for cost savings, revenue generation, and efficiency improvements, ensuring accuracy and relevance of outputs.
Qualifications and Experience
- Minimum Qualification: Mathematical/Analytical/Actuarial Science B.Sc. Degree or B. Com Degree
- Other related qualifications: Engineering and Computer Science
- Preferred Qualification: Honours Degree
- Experience: A minimum of 3 years’ experience with 1 or 2 years in a credit risk analytics environment.
- Tech Stack: SAS, SQL, Teradata, PowerBI programming preferable
- Advantageous Tech Stack: Python, R
- Good communication skills
- Good interpretation skills
- Quantitative and analytical skills
You will have access to
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are / have
- Analytical
- Adaptable and curious
- Thrive in a collaborative environment
- Conceptual and Big Picture Thinking
- Strategic Thinking
End Date: July 19, 2025
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Job Description
- To provide required support within guidance of set processes and procedures to ensure effective movement, collection, integration, storage and provisioning of data to build solutions and meet business objectives through understanding of business unit requirements and collaboration with relevant stakeholders.
- Collect, clean, and organize data from various internal and external sources.
- Conduct exploratory and statistical data analysis to identify trends, patterns, and actionable insights.
- Create and maintain dashboards and reports using tools such as Power BI, or Excel.
- Collaborate with cross-functional teams to understand data needs and provide analytical support.
- Assist in the development and validation of data models and predictive analytics.
- Ensure data integrity, accuracy, and consistency across all analyses and reporting.
- Present findings to stakeholders in a clear, concise, and visually compelling manner.
Qualifications:
- Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field.
- Proficiency in data analysis tools and languages such as Excel, SQL, Python, or R.
- Basic understanding of data visualization tools (e.g., Power BI).
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
Experience:
- 4+ years of work experience in data analysis is preferred.
- Familiarity with data pipelines, ETL processes, or cloud platforms (e.g., AWS, GCP, Azure, Ab initio and Teradata) is a plus.
Core Competencies:
- High attention to detail and commitment to data accuracy.
- Ability to work collaboratively in a team environment.
- Strong organizational skills and the ability to manage multiple tasks and deadlines.
- Curiosity and a proactive approach to learning and problem-solving.
- Ability to clearly articulate technical terms into simple terms.
End Date: July 18, 2025
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Job Description
- To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems
Hello Future IT Help Desk Technician
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements
- Solve IT Help Desk user queries and problems
- Provide high level support on complex problem resolution
End Date: July 18, 2025
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Job Description
- To manage relevant risks within area of accountability by identifying, managing and mitigating risk in accordance with defined business appetite and aligned to relevant risk frameworks and policies.
Hello Future Risk Manager II
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- To manage CRO Chief Data Analytic Office (CRO CDAO) and CRO Project Management Office (CRO PMO) risk profile by providing risk management strategies, tools, methodologies and measuring and reporting on risk exposures to mitigate against risk and influence direction of the business to ensure organisation performance against long-term strategy.
Are you someone who can:
- Provide guidance and assist with requirements on changed or new risk tools
- Oversee the effective use of risk tools and monitor its effectiveness for the business
- Assist with preparation and analyses of reports for tabling at various Risk Committees
- Scrutinize risk reports submitted by the branch/business unit and ensure reporting and tools are in line
- Ensure data integrity, data structures and business line mappings are correct
- Monitor workflow issues in loss data system
- Document processes to enhance general ledger reconciliations and monitor data extractions for reporting purposes
- Monitor documented requirements and project manage deliverables
- Highlight risk areas through root cause analysis
- Monitor action plans on various risk tools
- Monitor risk reporting and escalate issues
- Deliver against operational and cost targets
- Prioritize resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolves or explains variances to the budge
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
- Drive and embed risk capabilities in the business
- Ensure application of risk capabilities and tools are applied to identify, evaluate, report and monitor risk processes
- Drive a combined assurance approach to risk management by engaging specialists and other assurance partners on key risks matters
- Ensure comprehensive risk assessments are conducted in relation to products, services and solutions that are developed by the business are appropriate to manage the risks within the approved risk appetite
- Work with business unit to understand business, drivers, current concerns and future plans to mitigate risk to proactively identify and anticipate risks (including emerging risks)
- Identify, manage and mitigate interconnected / interdependency risks and provide relevant information to business and risk teams to appropriately manage and mitigate risk
- Understand changes of applicable risk policies and communicate to relevant stakeholders accordingly
- Keep abreast of relevant risk developments externally and ensure it is considered in the risk profile for the business
- Ensure development of appropriate solutions to identify losses and risk exposures and facilitate the effective implementation thereof
- Ensure business continuity management plans are reviewed and tested and aligned to business continuity strategy
- Assist business to identify risks inherent in key business processes, new products, business projects and key outsourced and insourced arrangements and critical third-party service providers
- Ensure business has designed and implemented controls to manage the risks identified
- Build a risk management culture through ensuring awareness campaigns to educate stakeholders to influence behaviour and drive the importance of compliance and good conduct
- Analyse business information, data and BU risk reports to identify trends and create qualitative risk status reporting with accurate and reliable business intelligence
- Prepare the relevant risk profile report in a format that is acceptable to senior management and risk governance committees and considers all key risks
- Ensure appropriate governance structures are in place in area of accountability
- Develop and communicate timelines for submission of relevant op risk reports to risk committee structures that align to Group Risk timelines
- Escalate significant risk issues to management or Enterprise Risk Management and risk governance structures as relevant
- Review risk management documentation and risk reports to ensure achievement of relevant risk strategy
- Track and report at the relevant forums and committees monthly on progress towards achieving the relevant risk strategy at defined intervals
- Ensure all stakeholders have been engaged and information provided by business (CRO CDAO and CRO Project Management Office (PMO) is reviewed and challenged to ensure accuracy
- Escalate critical projects status to contribute to delivery against set timelines where required
- Set the strategy and create the enabling environment for active risk reduction by informing and looking at the key risk indicators (KRIs), re-assessing, and ensuring the control environment is perceived relative to risk appetite as well as ensuring changes to reduce, tolerate or mitigate risk are made accordingly
- Develop and maintain monitoring plan to ensure coverage of key controls
- Manage and ensure compliance to the applicable framework in relevant risk control monitoring plan
- Track feedback on results of monitoring activities to enhance relevant risk control environment
- Develop, encourage and nurture collaborative relationships across FRG
- Manage team performance in achievement of business objectives
- Participate in planned activities that are appropriate for own and employee development
You will be an ideal candidate if you have:
- BCom Degree / BTech Degree
- 5 Years Experience in Operational Risk Management with exposure to data/ information management and models.
- Good Stakeholder management
- Are always willing to go the extra mile and bring value to business and stakeholders
- Knack for Operational and IT Risk
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
- Projects and delivery focused
You will have access to:
- Challenging Work.
- Opportunities to network and collaborate with stakeholders at all levels of the organisation.
- Engage with subject matter experts to enhance and develop your skill set.
- Opportunities to innovate and use data analytics.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
End Date: July 18, 2025
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Job Description
- To create and implement analytical models and standards across large complex projects or business areas, that contribute to the monetisation of data, creation of data assets and implementation of data technologies on platform.
Hello Future Data Scientist IV
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Credit risk modelling and portfolio management:
- Demonstrate thought leadership in credit risk modelling, specifically provisions and regulatory capital.
- Assisting with the development of IFRS 9 and Regulatory Capital modelling across retail portfolios.
- Drive innovative thinking and process optimisation related to credit risk modelling.
- Continuous monitoring of risk appetite ranges across all retail business units. Propose adjustments to risk appetite ranges where necessary.
- Monitor risk versus return
- Stakeholder management across various areas within and outside of the Group and collaborate to set-up cohesive risk practices.
- Responsible for Model Working Group within the FNB Retail space with the aim to promote a collabarative environment across all business units and senior as well as junior modelling resources.
- Manage external audit engagement where necessary.
- When required, lead a strong group of Senior Data Scientists, including their respective teams.
- Responsible for Customer Lifetime Value model. Update and maintain the model through continuous analysis and research on the topic.
- Build and maintain relationships with key stakeholders within as well as outside of the credit risk environment both within the bank as well as outside.
You will be an ideal candidate if you have:
- Minimum BSc Actuarial/Statistics or equivalent degree
- 5 Years credit risk management experience
Technical Pre-requisite:
- IFRS 9 and Reg Cap modelling experience
- Understanding risk appetite setting and business impact
- Understanding customer centric modelling
- Data Analytics & Insights
- Knowledge of Banking and Investment Products
- Knowledge and exposure to Monitoring systems & platforms
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to do both.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
End Date: July 18, 2025
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Job Description
- The Business Process Analyst (BPA) in the FOREX domain is responsible for analyzing, designing, and optimizing business processes related to foreign exchange operations.
- This role ensures that FOREX-related workflows are efficient, compliant, and aligned with strategic business goals.
- The BPA collaborates with cross-functional teams including trading, compliance, risk, IT, and finance to drive process improvements and support digital transformation initiatives.
Are you someone who can:
- To Co-ordinate changes between the Various teams within FOREX for the benefit for the operations team and our Customers.
- This usually involves compiling business related issues and then getting the relevant business teams to prioritise the fixes/small enhancement required.
- This will require the individual to drive these items to completion whilst keeping Business appraised of the changes.
- Business Process and Operations Optimisations.
- The Ability to analyse data and make recommendations based on existing systems.
- The ability to Drive Projects to completion and find ways of overcoming Blockers.
- Adhoc Project Management:
- Self-Management of Projects
- High Level Project Management and Stakeholder Management
- Creation and Vetting of Business cases.
- Post Project Implementation benefits tracking
- Robotic Processes Enhancements and translating robotic Processes into System Enhancements to reduce Robotic Processes and Save Licences costs for the Robotic Processes.
- Maintaining your Udemy License and keeping current with any Workday related training.
- Supporting Strategic Projects with process flow requirements.
Qualifications and Experience
- Diploma (Business Analysis or similar)
- 4-5 Years of Business Improvement and Process Analysis
- Finacial Industry Experience is advantageous
End Date: July 15, 2025
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Are you someone who can:
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Ensure system, process and efficiency improvements (including innovations)
- Analyse system technical requirement
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Control expenditure and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Ensure development and continuous value add improvement to operational processes
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
End Date: July 26, 2025
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Job Description
- Hello Future Data Science Manager
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To implement the Analytics standards in allocated business units, that contribute to the monetisation of data through the development and delivery of advanced mathematical models and business principles that find hidden patterns and associations in data used to influence business strategy, inform channel design and make predictions on the behaviour of clients.
Are you someone who can:
Advanced Data Science Expertise:
- Proven experience in managing data science projects and leading teams.
- Strong knowledge of Scorecard Development, statistical modelling, and data mining techniques.
Leadership and Team Management:
- Demonstrated ability to lead and inspire a team of data scientists.
- Strong interpersonal skills to facilitate collaboration and mentorship within the team.
Strategic Business Acumen:
- Ability to understand and align with the business objectives of the bank’s strategic units.
- Experience in translating complex data insights into actionable business strategies.
Technical Proficiency:
- Proficiency in programming languages such as SAS, Python, R, and SQL.
- Familiarity with data visualisation tools and platforms (e.g., Power BI).
Project Management Skills:
- Strong organisation skills to manage multiple projects simultaneously.
- Ability to prioritise tasks and meet tight deadlines.
Communication Skills:
- Excellent written and verbal communication skills.
- Ability to present complex information clearly to stakeholders at all levels.
You will be an ideal candidate if you:
- Qualifications: Bsc Math’s Stats
- Experience: Model and scorecard development
- SAS experience would be advantageous
- Python, SQL,PowerBi
You will have access to:
- Opportunities to network and collaborate.
- Challenging working environment.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
End Date: July 16, 2025
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Job Description
- To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.
Hello Future Admin Broker,
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Achieve net profit growth for business.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Manage existing clients and grow portfolio through making contact and generating leads.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Control the effective service for settlements in the business through insurance claims.
- Provide sales support efficiencies and services in order to ensure retention of clients.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Gather and distribute relevant business information.
- Manage own development to increase own competencies.
You will be an ideal candidate if you (must have):
- 3 years’ experience in Commercial and Personal Lines
- Short-term insurance experience
- RE5 Certificate
- DOFA statement (dated not longer than 3 months)
- Copies of qualifications completed
- Product specific training
- Certificates for CPD hours completed, for the 3-year cycle (e.g. 1 June 2022 to 31 May 2022, 1 June 2023 to 31 May 2023 and 1 June 2024 to 31 May 2024)
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Administrative
- Financial acumen
- Attention to detail
- Technology savvy
- Ability to deal with customers (problem solving/ customer service)
- Ability to interpret financial statements
End Date: July 27, 2025
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Job Description
- To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
- Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
- Drive sales across product and campaign initiatives to exceed set targets
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secure buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service Propose ideas to improve customer service
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develop an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educate others and make suggestions for improvements
- Network and participate in specialist risk forums where required
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Understand competencies and skills required for own and employee's development and performance
- Identify development needs and select effective solutions to address own and employee development needs
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
- Provide on the job coaching and guidance
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred to specific functions
- Ensure conflict resolution and respond to complaints or concerns
- Set relevant stretch goals for team and motivate achievement
End Date: July 16, 2025
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Job Description
- To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.
- Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Manage client portfolio and identify opportunities to expand customer base and acquire new clients.
- Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
- Provide subject matter expertise and maintain expert knowledge on specific local products
- Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
- Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Identify and implement on opportunities for revenue growth in order to deliver on targets
- Build and maintain an effective network and pipeline for further expansion of business within area of accountability
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
End Date: July 17, 2025
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Job Description
- Hello Future Marketing Portfolio Manager II
- FNB Retail Marketing is looking for a dynamic and highly skill Portfolio Marketing Manager to join their team.
- The incumbent will be required to provide strategic partnership to relevant Business Unit EXCOs by assessing business needs, offering marketing solutions, advising and directing the input into the development of relevant marketing programmes in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement.
- The PM II Go-to-Market supports the GTM & Segment Marketing Team in planning, coordinating, and executing go-to-market strategies for campaigns, and marketing initiatives.
- This role is responsible for managing day-to-day activities related to campaign implementation, working with internal teams and external agencies to ensure successful execution.
- The PM II plays a key role in ensuring marketing efforts are aligned with business goals and customer needs, contributing to the success of campaigns aimed at driving customer engagement and product adoption.
Campaign Support and Execution
- Support the Segment Team in the planning and execution of product launches, service rollouts, and marketing campaigns.
- Coordinate the development of marketing assets (e.g., digital banners, print materials, social media content) by working closely with the creative team and external agencies.
- Ensure that all marketing materials are on-brand, aligned with the go-to-market strategy, and meet the objectives of the campaign.
- Manage the day-to-day activities related to the rollout of marketing campaigns, including timelines, deliverables, and approvals.
Cross-Functional Collaboration
- Collaborate with internal teams, including Product Development, Digital Marketing, Sales, and Communications, to ensure all go-to-market initiatives are delivered seamlessly.
- Act as the liaison between internal teams and external agencies, ensuring that all stakeholders are aligned and working towards common goals.
- Work with the Channel & Sales Team to ensure they have the necessary collateral, training, and information to support the marketing campaigns and product launches.
Agency and Vendor Coordination
- Support in managing relationships with advertising, media, and content agencies, ensuring timely delivery of creative assets and campaign materials.
- Assist in the preparation of creative briefs for external partners, ensuring clarity in messaging, campaign objectives, and deadlines.
- Monitor agency performance and ensure that all deliverables meet the expected quality standards and timelines.
Marketing Content Development
- Assist in the development of content marketing materials, including blogs, social media posts, email newsletters, and product brochures, in collaboration with the content team and external partners.
- Ensure that all content is tailored to specific customer segments and is consistent across different marketing channels (online and offline).
- Coordinate the distribution of content across multiple channels, including the bank’s website, social media, email, and in-branch displays.
Performance Tracking and Reporting
- Track the performance of campaigns and product launches by monitoring key metrics such as customer engagement, product uptake, and lead generation.
- Work with the Analytics Team to gather customer data and insights to refine marketing activities and enhance the effectiveness of campaigns.
Budget Management Support
- Assist the GTM team in tracking campaign budgets, ensuring that marketing activities are executed within the allocated resources.
- Monitor spending across marketing initiatives and ensure proper allocation of funds for advertising, creative development, and media buying.
- Prepare budget reports and updates, highlighting any potential risks or overspending.
Skills and Qualifications:
- Educational Background: Bachelor’s degree in marketing, Business, Communications, or a related field.
Experience:
- 4-5 years of experience in Marketing, Advertising and Media (incl. digital), of which 2-4 must be in campaign management, ideally within the financial services or retail sector.
- Experience working with advertising agencies and coordinating cross-functional marketing projects.
Marketing Skills:
- Understanding of digital marketing channels (social media, email, web) and experience in content creation.
- Ability to manage campaign timelines and ensure smooth execution across multiple teams and vendors.
- Analytical Skills: Ability to track campaign performance, analyze data, and report on results.
- Project Management Skills: Strong organizational skills and the ability to manage multiple projects simultaneously.
- Communication Skills: Excellent written and verbal communication skills, with the ability to work effectively across teams and with external partners.
- Teamwork: Collaborative mindset with a proactive, hands-on approach to problem-solving.
- Results-driven, focused on delivering successful marketing campaigns that align with business objectives.
- Promotions to GTM Marketing Manager or roles in Campaign Management, Product Marketing, or Digital Marketing.
End Date: July 19, 2025
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Job Description
- To provide robust regulatory compliance advice, guidance, and support by monitoring processes and related controls in accordance with compliance methodology and minimum standards
- Hello Future Compliance Specialist
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Life Governance Legal and Compliance team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- The role purpose is to assist the Head of Compliance to advise, guide, monitor and report on compliance with all legislation, standards and market conduct practices relevant to the Life Insurance business.
Are you someone who can:
- Provide Compliance and Legal support (not limited to guiding, advising, solutioning and monitoring) to the FirstRand Life business.
- Identify and manage compliance and legal risk.
- Provide assurance on the management of compliance risk to the Heads of Compliance.
- Monitor and enforce effective controls, governance and compliance standards.
- Promotes fair market conduct practices.
- Build and maintain relationships with internal and external stakeholders that promote cross delivery process and practice solutions.
- Anticipate and meet the needs and commit to continuous development and entrenchment of a client centric culture.
- Drive regulatory change management and implementation.
- Provide regulatory risk reporting.
- Engage with applicable Regulators.
- Ensure the development and implementation of integrated corporate governance, compliance, integrity and ethics frameworks.
- Assess the possible impact of any regulatory developments on the operations of the business and work with the business with regard to compliance.
- Work with the Monitoring and Internal Audit teams to agree on monitoring plans, scope of work including reviewing completed audits and ensuring any recommendations made are implemented.
- Execute the regulatory breach management process including identification, analysis and resolution steps.
- Contribute to the initiation of critical statutory projects relevant to the business and monitor the appropriate implementation thereof by the business.
- Create awareness within business regarding new compliance requirements or provide guidance on potential impact of compliance requirements.
- Support the business stakeholders identify compliance risks or weaknesses for which the business should consider additional mitigating action, or processes and/or procedures.
- Initiate, contribute and prepare the necessary documentation for the submission of business enabling statutory applications to applicable regulatory and industry or supervisory bodies.
You will be an ideal candidate if you possess:
- Relevant legal qualification.
- Diploma in Compliance management will be advantageous
- RE1.
- Minimum 5 years’ experience in an end-to-end compliance function with in dept knowledge of the life insurance business including distribution.
- Must have a strong understanding and application including but not limited to the Insurance Act, Long term Insurance Act, Policyholder Protection Rules, Financial Advisory and Intermediary Services Act, Financial Intelligence Centre Act.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Thrive in a collaborative and fast paced environment
End Date: July 17, 2025
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Job Description
- To provide specialist product advice.
Hello Future Product Specialist
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB LIFE, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Drive execution and implementation of the life insurance risk products and initiatives
- Liaise with the data analytics and pricing team for insights critical to the products
- Prepare and present product proposals and reports for senior management and other stakeholders
- Challenge and review the current product features
- Regularly engage with the distribution and other business units within the FirstRand group
- Keeping abreast of changes and new legislation and developments in industries that may affect areas of specialization
- Draw on own technical and/or professional knowledge and experience to proactively develop alternatives and identify optimal best practice solutions for tactical problems
You will be an ideal candidate if you:
- Have strong technical, analytical and communication skills
- Have a minimum of 2 years' experience in the financial industry, with a preference for the life insurance industry
- Have an actuarial background
- Are curious and have a passion for continuous learning and development
- Have the ability to combine conceptual thinking with pragmatic solutions
- Business Commercial Insurance experience would be advantageous
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
End Date: July 17, 2025
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Job Description
- Reporting to the Communications Manager, you develop and deliver the internal communications and engagement strategies that enhance employee engagement, promote segment culture, and support segment goals.
- This role will work closely with Marketing, Human Capital and various business unit leaders to ensure consistent and effective communication across the segment.
- Develop internal communication strategies and engaging content for delivery across company-wide internal communications channels.
- Be a trusted advisor to key business partners and develop strategic communications plans to support their objectives.
- Support leadership with key engagement activities.
- Proactively plan, write and manage a programme of engaging internal communications and campaigns across a variety of channels and platforms: app messages, intranet, email, videos, Microsoft Teams, townhalls and leadership updates
- Ensure all content is underpinned by our Values and produced in line with segment communications, brand and market disclosure guidelines.
- Measure success by tracking and analysing the effectiveness of communication strategies and recommending improvements.
- Support leadership with speechwriting, briefing materials, and messaging for key events.
- Champion culture by aligning communications with the segment narrative and support CSI initiatives.
Ideal Requirements
- Grade 12 (Matric)
- Degree/BTech in Communications/Public Relations
- At least 2 years of experience in internal communications or employee engagement within the financial sector.
- Exceptional writing, editing, and verbal communication skills to craft messages that resonate.
- A creative and energetic approach to fostering cultural and strategic alignment.
- Proven ability to take projects from concept to completion, ensuring alignment with company objectives and values.
- Expertise in digital communication tools and techniques, with a passion for staying ahead of trends.
End Date: July 19, 2025
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Job Description
- To provide required services through effectively managing all aspects of insurance claims for customers by liaising with the relevant Insurance companies on the customers behalf within agreed service level agreements.
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Commercial Insurance Risk and Advisory Service in Port Elizabeth, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
The Ideal candidate must have the following exposure:
- Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product
- Adhere to organisational values and service standards and interact with and communicate with customers accordingly
- Ensure first time resolution of customer queries or complaints
- Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
- Meet set turnaround times while ensuring own availability, reliability and accuracy
- Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability
- Understand customer's losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio
- Ensure own product knowledge and provide relevant guidance and advice to customers
- Collect and analyse feedback to help improve customer service
- Propose ideas to improve customer service
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards
- Establish relationships with relevant individuals and departments to deliver on work expectations
- Adhere to relevant service level agreements to build trust in the relationship
- Execute own work in accordance with the organisational values and code of ethics
- Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution
- Investigate new ways to optimise processes and develop solutions that lead to improved service delivery and quality
- Work with relevant processes and procedures to maintain operational efficiencies
- Complete relevant administration, reporting and updating of information accurately and on time
- Provide timeous reports on operations, performance and audit findings
- Seek out regular performance feedback and put actions in place to improve and enhance performance
- Identify activities to address own development gaps
- Create own personal development plan and review plan with team leader or manager
- Keep abreast of learning opportunities, changing products and trends
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
You will be an ideal candidate if you:
- FAIS accredited qualification
- RE5
- Candidate must be fluent in English and Afrikaans for this area
- DOFA statement – dated not longer than 3 months
- must have obtained product specific training
- Have obtained 2-3 years experience in an Admistration Broker role in a Commercial Banking environment in the FNB Newton Park, Port Elizabeth area
- FAIS Accredited qualification (NQF level 5, 6, 7 etc.)
- Have experience of dealing with high level customer queries
- Are not an unrehabilitated insolvent
We can be a match if you are:
- Adaptable and curious
- Sales driven
- Thrive in a collaborative environment
- Client-centric
End Date: July 17, 2025
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Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
End Date: July 16, 2025
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Job Description
- To provide operational support to the business through the effective delivery of existing products and solutions
- Conducts analysis and research to provide business insight required for the successful implementation of new products.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
- Collect, clean, and analyze data from multiple sources to understand product performance and identify areas in need of enhancement.
- Understand consumer demands, market trends, and competitive environments, conduct research.
- Track important metrics and indicators to evaluate the effectiveness and health of the product.
- Work with cross-functional teams (product management, engineering, design, marketing) to translate data insights into product development decisions.
- Manage personal development to increase own skills and competencies
Qualifications and Experience
- Degree
- Experience with PowerBI,CRM and advanced excel skills
- 3-5 Years' Business/Systems analysis within Finance industry
- Business Acumen
- Decision Making
End Date: July 16, 2025
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Job Description
- Analyses credit data to estimate degree of risk in extending credit or lending money
- Consults with management to assist in corporate planning
- Achieve year on year Total Consumer Revenue Growth as per the Branch Financial Performance Report for your Customer Portfolio
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional Credit service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Assist internal sales partners with credit decisions and application of the credit policy.
- Build and maintain relationships with internal business partners
- Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Responsible for maximising cross sell opportunities through credit assessment and client portfolio analysis
- Assist internal sales partners with credit decisions and application of the credit policy and build and maintain relationships with internal business partners
- Ensure average approval turnaround time against target to ensure retention of clients.
- Analyse credit data to estimate degree of risk in extending credit or lending money by accessing credit applications
- Comply with governance in terms of legislative and audit requirements
- Responsible for the returns of daily stats
- Manage personal development to increase own skills and competencies
Experience and Qualifications
- BCom Finance, Credit or Similar
- 4-5 Years of Credit Risk experience
- Credit Assessment, Credit Policies and Customer Portfolio Experience
- Banking/Financial Services Experience will be advantageous
End Date: July 16, 2025
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Job Description
- Hello Future Client Experience Manager
- A Client Experience Manager is responsible for shaping the end-to-end customer journey and ensuring high satisfaction at every touchpoint.
- In this role, you will oversee the customer experience (CX) of our AI-driven virtual assistant and ensure it creates positive, engaging interactions for users.
- This involves monitoring how customers interact with the virtual assistant from initial contact through resolution and implementing strategies to continuously improve those interactions.
- In a financial services context, delivering an exceptional experience is especially critical – customer trust is paramount, and technology must be leveraged with a strong focus on customer needs to build and maintain relationships.
- As a senior member of the team, you will also lead a group of UX designers, aligning interface design and functionality with the desired client experience outcomes.
Key Responsibilities
- As the Client Experience Manager for the virtual assistant, your duties will encompass strategic planning, day-to-day oversight of customer interactions, and team leadership. Key responsibilities include:
- Develop and implement a customer experience (CX) strategy for the virtual assistant, monitor and improve interactions using feedback and data analysis, and collaborate across departments to align performance with CX goals.
- Lead and mentor the UX design team to create customer-centric interfaces, track and report key CX performance indicators (KPIs) like NPS and CSAT, and leverage customer feedback for actionable insights.
- Optimize the customer journey across all touchpoints, resolve escalated complaints promptly, and ensure the virtual assistant content remains relevant.
- Train teams to consistently adopt a customer-centric approach, stay informed on industry trends, and present performance reports with actionable findings.
Key Skills and Competencies
- A successful Client Experience Manager should possess a blend of analytical, interpersonal, and technical skills.
- Critical skills and competencies include: Customer-Centric Mindset, Empathy and understanding of customer needs and concerns.
- Leadership: Ability to guide teams, foster collaboration, and manage performance.
- Communication Skills: Proficiency in articulating insights and building rapport with stakeholders.
- Analytical Skills: Data-driven approach to uncover actionable insights and improve CX.
- Technical Proficiency: Familiarity with CRM systems, CX tools, and virtual assistant technologies.
- Cross-Functional Collaboration: Expertise in coordinating efforts across departments.
- Adaptability: Continuous learning to keep up with evolving CX trends and technologies.
- Problem-Solving: Effective resolution of customer issues and operational challenges.
- Strategic Vision: Long-term planning to enhance the customer journey and achieve business goals.
- Experience: Over 5 years of customer experience management, preferably in financial services, with a proven track record in improving satisfaction and loyalty.
- Domain Knowledge: Familiarity with CX principles, digital customer service tools, AI-powered virtual assistants, and financial products.
- Leadership Experience: Demonstrated ability to lead teams, mentor employees, and coordinate cross-functional projects.
- Active Customer Engagement: Background in driving customer engagement or loyalty through feedback programs and retention campaigns.
- Marketing/Communication: Experience in campaign management, customer messaging, or brand management to align CX with brand strategies.
Required Qualifications and Experience
To be successful in this senior role, candidates should meet the following qualifications:
- Education: A bachelor’s degree in marketing, business administration, communications, or psychology is required.
- Advanced degrees, such as an MBA, are advantageous but not mandatory.
End Date: July 18, 2025
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Job Description
- To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
Hello, future Data Scientist I
Role Purpose:
- This role is within the FNB Personal - Customer Sales and Interactions team.
- The purpose is to deliver analytical insights that supports the retail business at large, with special focus on Unsecured Credit Products.
- Some of the core team deliverables refer to sales analytics, insights, and reporting.
- By delivering in our role, we empower strategic conversations to take place and provide guidance to growth.
Are you someone who:
- Has a good understanding of Data Analytics in a large financial services organisation.
- Understands both the technical points of Data Management and Analytics, as well as the business drivers and needs.
- Understands how to work with big data and transform data to be suited for analytical insights.
- Has strong technical and coding proficiency (SAS & SQL).
- Hard working individual that can work well under pressure.
- Able to translate business requirements into tangible, creative solutions with guidance.
- A team player – you believe in the power of teams, building and leveraging your networks.
- Emotionally intelligent – you are able to connect with people to build trust.
- Has strong stakeholder management skills
As a #Changeable you will have access to:
- Opportunities to network and collaborate.
- Opportunities to innovate.
- Flexible working environment
- Focus on health and wellbeing.
- Coaches and mentors to help with your professional development.
- A generous leave policy to cater for your individual needs.
- Preferential employee banking rates that include Vehicle and Home loans
Qualification and Experience
- Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science or related degree
- Preferred Qualification: Honours Degree
- Experience: 1 - 2 years’ experience within Data Analytics or Customer Analytics
- Intermediate level of proficiency to code in SAS is required.
- Intermediate level of proficiency to code in SQL will be advantageous
End Date: July 19, 2025
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Job Description
- To design and deliver internal corporate communications campaigns (content and delivery media) for relevant business areas to achieve intended business objectives and effect desired change.
Hello Future Internal Communication Specialist
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Analyse and share relevant internal communication market and industry trends including target market motivational factors, purchasing and media trends etc. to inform internal communication campaign formulation to meet intended objectives
- Provide guidance on internal communications best practice and best suited media platforms for delivery to meet intended objectives
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Engage with relevant stakeholders to articulate intended business objectives (e.g. increase employee engagement; change in behaviour; reminders; motivational, information sharing; advertising; announcements; response to crisis situations) to be achieved through internal communications
- Design and craft internal communications content with appropriate tone and format Select internal communication delivery methodology (media format) and frequency to achieve intended business objectives
- Source options negotiate cost and management vendor onboarding process for relevant broadcast media and other communications options from external service providers Deliver on internal corporate communications and media strategies to deliver on intended business objectives and campaign performance (ag. Advertising, Events, Initiatives, Behavioural change management) expectations and measurements
- Plan own internal communication campaign projects and resources accordingly to ensure that deadlines are met.
- Develop and co-ordinate execution of internal communication content aligned with corporate branding and public relations policy guidelines utilising latest trends and media options
- Provide input into the development of the internal communication functional strategy for relevant business areas
You will be an ideal candidate if you can:
- Have a Bachelor of Arts degree in Communication or Public Relations
- 4 to 5 years experience in a Communications and Public Relations role
- Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness, and report on variances
- Prevent wastage and identify process improvements to contain and reduce costs
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Develop, encourage and nurture collaborative relationships across the FRG
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you:
- Develop integrated, innovative internal corporate communications plans and processes for area of accountability that support functional strategy, utilise optimal media options (e.g. Email, virtual, video etc.), is cost effective and obtains optimal brand exposure while achieving intended business objectives
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain expert knowledge on relevant legislative amendments, industry best practices and business’s internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by business
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
End Date: July 18, 2025
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Job Description
- Compliance officers assist teams within their company in developing, implementing, maintaining and supporting compliance programmes
Hello Future Compliance Officer
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Home and Structured Lending, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Establish relationships with relevant individuals and departments to deliver on work expectations
- Adhere to relevant service level agreements to build trust in the relationship
- Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
- Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and
- Meet set turnaround times while ensuring own availability, reliability and accuracy
- Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
- Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
- Execute own work in accordance with the organisational values and code of ethics
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
- Identify and escalate risk as normal part of work
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standard
You will be an ideal candidate if you:
- Have a Diploma in Risk Management
- Compile and review Risk Management Plans (RMP's)
- Have Compliance Monitoring (issue verification) experience
- Track and follow up on Training
- Work with enhanced processes and procedures to maintain operational efficiencies
- Deliver work in an accurate manner to ensure consistent results
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and
- Complete relevant administration, reporting and updating of information accurately and on time
- Investigate new ways to optimise processes
- Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
- Provide timeous reports on operations, performance and audit findings
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
- Assist in the development, maintenance and revision of policies and procedures Ensure document management controls are in place to manage internal policies, procedures and guidelines
- Respond to alleged violations of rules, regulations, policies and procedures and further investigate allegations, evaluate and recommend any further actions
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment and development opportunities
- Opportunities to innovate
We can be a match if you have:
- Ensure corrective actions based on internal and external audit findings are implemented Investigate and resolve documentation of licensing and compliance issues
- Monitor proposed, adopted and amended rules and regulations and advise business partners of regulatory and compliance requirements.
- Identify, document and submit potential compliance vulnerability and risk areas. Implement corrective action plans for compliance risk areas
- Develop and test the effectiveness of the proposed mitigation plan(s)
- Support and contribute to the development and implement an effective internal compliance training program for both new and current employees
- Assist the Compliance Manager, to create a plan of corrective action for any type of vulnerability or risk within the compliance program
- Contribute to teamwork and inclusivity by working together to achieve team goals
- Value individual contributions and respects diversity in the team
- Share information and knowledge that benefits the team
- Seek out regular performance feedback and put actions in place to improve and enhance performance
- Identify activities to address own development gaps
- Create own personal development plan and review plan with team leader or manager
- Understand which competencies and skills are required to be mastered to ensure personal development and performance
- Keep abreast of learning opportunities, changing products and trends
End Date: July 18, 2025
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Job Description
- To assist in proactively managing end to end lending transactions for PC and PW clients, with a team of Lending specialists, through provision of analysis, support, and sales and service fulfilment with the intent of leveraging this lending to secure new to bank clients, and to further entrench existing clients
- Achieve expected financial targets and uphold associated service levels
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Assist with profit growth for the business through sales and acquisition of new clients
- Develop and manage key stakeholder relationships that enable achievement of operational objectives
End Date: July 17, 2025
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Job Description
- To provide support to the business unit by applying accounting principles in monitoring, analysing and interpreting financial data, maintaining and auditing financial transactions, and providing accurate accounting information pertaining to reserves, assets and expenditures to the business unit to support business decisions.
Hello Future Senior Financial Accountant
- Welcome to FNB, the home of the #changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- NB: This is a 12-month contract position
Are you someone who can:
- Analyse, summarise and account for financial transactions pertaining to a business
- Increase operational efficiency and suggest solutions to enhance cost effectiveness and prevent wastage
- Develop and manage key stakeholder relationships that enable achievement of operational objectives
- Provide sound services and recommendations based on customer and client needs, current information and trends
You will be an ideal candidate if you:
- Have a Bachelor of Commerce Degree in Accounting
- Have more than 3 years Asset or Wealth Management experience
- Adhere to financial reporting guidelines set out by First Rand
- Approve payments and review reconciliations
- Execute relevant projects and initiatives in line with strategic objectives
- Maintain accurate records for all financial transactions of the business unit
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you can:
- Provide accounting information to support business performance
- Support availability of financial decision-making information by collecting, analyzing and reporting financial data
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Develop and nurture internal relationships within business enabling collaboration
End Date: July 18, 2025
Method of Application
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