Internal Communication Specialist at FNB South Africa

Job Description

• To design and deliver internal corporate communications campaigns (content and delivery media) for relevant business areas to achieve intended business objectives and effect desired change.

Hello Future Internal Communication Specialist

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Analyse and share relevant internal communication market and industry trends including target market motivational factors, purchasing and media trends etc. to inform internal communication campaign formulation to meet intended objectives
• Provide guidance on internal communications best practice and best suited media platforms for delivery to meet intended objectives
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Engage with relevant stakeholders to articulate intended business objectives (e.g. increase employee engagement; change in behaviour; reminders; motivational, information sharing; advertising; announcements; response to crisis situations) to be achieved through internal communications
• Design and craft internal communications content with appropriate tone and format Select internal communication delivery methodology (media format) and frequency to achieve intended business objectives
• Source options negotiate cost and management vendor onboarding process for relevant broadcast media and other communications options from external service providers Deliver on internal corporate communications and media strategies to deliver on intended business objectives and campaign performance (ag. Advertising, Events, Initiatives, Behavioural change management) expectations and measurements
• Plan own internal communication campaign projects and resources accordingly to ensure that deadlines are met.
• Develop and co-ordinate execution of internal communication content aligned with corporate branding and public relations policy guidelines utilising latest trends and media options
• Provide input into the development of the internal communication functional strategy for relevant business areas

You will be an ideal candidate if you can:

• Have a Bachelor of Arts degree in Communication or Public Relations
• 4 to 5 years experience in a Communications and Public Relations role
• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness, and report on variances
• Prevent wastage and identify process improvements to contain and reduce costs
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Develop, encourage and nurture collaborative relationships across the FRG

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you:

• Develop integrated, innovative internal corporate communications plans and processes for area of accountability that support functional strategy, utilise optimal media options (e.g. Email, virtual, video etc.), is cost effective and obtains optimal brand exposure while achieving intended business objectives
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and business’s internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by business
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks

End Date: July 18, 2025