IT Helpdesk Advisor at OUTsurance

Job Description
Responsibilities:
To deliver a service with the best possible solution within OUTsurance standards and procedures

• Supporting of all OUTsurance’s in-house programs,
• Keep abreast of the latest technology in the industry, both Hardware and Software.
• Support of basic voice enquiries Support of all (desktop) Microsoft Applications
• Ability to guide Staff members on technical issues
• Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team
• Build a relationship with the users and ensuring that the customer’s needs are met,
• Preventative maintenance Administration – Procedures.

Skills and Competencies:

•  The ability to handle various complex tasks at the same time (Multitasking)
• Good interpersonal and communication skills
• Ability to build and maintain client relationships
• Team player, with ability to operate independently
• Professional attitude
• Good Communication skills
• Reliable and efficient
• Strong technical knowledge
• Fault analysis
• Excellent Client Service skills
• Continuous improvement of service quality through technical solutions
• Willingness to go beyond the call of duty
• Administration skills

Qualifications

• Matric
• IT qualification or MCSE, A+ certificate and N+
• Extensive experience on Microsoft product and applications
• 1 year Helpdesk experience
• 1 year Call Centre experience
• Computer literate (Excellent skills in both Hardware and Software)