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  • Posted: Mar 31, 2022
    Deadline: Not specified
  • OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
    Read more about this company


    Inbound Sales Advisor

    Job Description
    Required Competencies & Personal Attributes:


    • Attention to detail/Quality oriented
    • Deadline and results oriented/Work standards
    • Initiative
    • Enthusiastic and passionate about the job and the company
    • Effective at planning and organisation/Work management
    • Teamwork/Collaboration
    • Judgment/Problem solving
    • Adaptability
    • Integrity
    • Tolerance for stress


    • Selling skills
    • Resilience
    • Interpersonal and communication skills
    • Negotiations
    • Keyboard skills
    • Administration skills
    • Influencing
    • Practical learning
    • Computer literacy


    • Matric Relevant tertiary or Call centre qualification will be beneficial
    • Applicants with successfully completed FAIS Regulatory Exam and a minimum of 30 FAIS Credits will be given preference


    • Previous Call Centre experience in Telesales. Experience in Short Term insurance industry is preferred.

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    IT Helpdesk Advisor

    Job Description

    To deliver a service with the best possible solution within OUTsurance standards and procedures

    • Supporting of all OUTsurance’s in-house programs,
    • Keep abreast of the latest technology in the industry, both Hardware and Software.
    • Support of basic voice enquiries Support of all (desktop) Microsoft Applications
    • Ability to guide Staff members on technical issues
    • Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team
    • Build a relationship with the users and ensuring that the customer’s needs are met,
    • Preventative maintenance Administration – Procedures.

    Skills and Competencies:

    •  The ability to handle various complex tasks at the same time (Multitasking)
    • Good interpersonal and communication skills
    • Ability to build and maintain client relationships
    • Team player, with ability to operate independently
    • Professional attitude
    • Good Communication skills
    • Reliable and efficient
    • Strong technical knowledge
    • Fault analysis
    • Excellent Client Service skills
    • Continuous improvement of service quality through technical solutions
    • Willingness to go beyond the call of duty
    • Administration skills


    • Matric
    • IT qualification or MCSE, A+ certificate and N+
    • Extensive experience on Microsoft product and applications
    • 1 year Helpdesk experience
    • 1 year Call Centre experience
    • Computer literate (Excellent skills in both Hardware and Software)

    go to method of application »

    Pet Account Manager (Face2Face role)

    Job Description
    Overview of the Role:

    A fantastic new opportunity has opened in the OUTsurance marketing department for a Pet Account Manager. This role is perfect for an experienced business development individual who wants to further their career by experiencing first-hand what it is like to be part of a dynamic and innovative company.

    The incumbent of this newly created position will facilitate new business development, focusing on Pet insurance lead generation channels, primarily through engagement with veterinary practices and other channel partners, located in the designated Gauteng region.

    The ideal candidate should be enthusiastic, sales driven and focused on all aspects of the Pet insurance product. As the dedicated Pet Account Manager, the ideal candidate should, through their business development and relationship capabilities, find new opportunities to generate Pet insurance leads through face to face channels primarily in the veterinary sector but also exploring other partner channels where there are synergies with Pet insurance.

    Key responsibilities include driving lead generation, building relationships and reporting on lead performance with emphasis on driving innovative initiatives and working closely with the senior management team to provide insight on product feedback and improvements.


    • New business development, focusing on building relationships with veterinary practices and/or other pet partners in order to drive OUTsurance Pet insurance lead generation;
    • Identify and appointment of effective, reliable and productive veterinary or other pet partners that will provide pet insurance leads;
    • Develop, manage and maintain business relations at all strategic levels of the veterinary practice or other pet partner that will allow for the further business potential of OUTsurance Pet i.e. Veterinary practitioner/owner, Vet practice administrator, vet receptionist, practice manager or pet store owner;
    • Set sales targets/time frames as realizable and attainable objectives for the pet partners;
    • Providing daily support to your veterinary/pet partners in order to deliver on awesome service expectations;
    • Compile, monitor and manage performance reports, figures and productivity of the veterinary/pet partners;
    • Pet insurance product cold canvassing and generate Pet insurance leads by identifying, penetrating and managing Pet channels focusing specifically on Pet stores, animal organizations and Business Professionals within the pet industry.

    Reporting Lines:

    • The Pet Account manager reports directly to the Digital Marketing Team Manager, as well as other internal and external stakeholders, including: the Actuaries, Marketing, Operations and HR departments.

    Qualification and Experience

    • Completed Matric or Grade 12
    • Must have your own reliable transport
    • Valid code B driver’s license
    • Experience in Relationship/Business Development in the Pet insurance industry will be advantageous.
    • Experience in sales and marketing will be advantageous.
    • For applicants that have been working in a financial services industry prior to December 2010, preference will be given to applicants with their Financial Services Board Regulatory Exams (RE1) completed.
    • If you worked in the financial services industry prior to December 2011, selling and providing financial advice to clients. You would need to have completed the 30 FAIS credits necessary for personal lines or 60 FAIS credits for commercial insurance


    • Self starter
    • Influential, concise, rational and practical communicator
    • Creative flair and innovative thinker
    • Sound understanding of business
    • Incredibly well spoken with strong interpersonal and negotiation skills
    • Relationship management
    • Sales driven
    • Strategy and project management skills
    • Self-motivated team player
    • Ownership skills
    • A highly driven and proactive nature

    Method of Application

    Use the link(s) below to apply on company website.


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