IT Helpdesk at Robert Walters

KEY RESPONSIBILITIES

• Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
• Manage user accounts, permissions, and system access in Active Directory and company systems.
• Escalate unresolved issues to appropriate technical teams.
• Document incidents, solutions, and updates in the help desk system.
• Support remote users and ensure secure connectivity (e.g., VPN, remote desktop).
• Assist in onboarding/offboarding processes including setting up new equipment and user accounts.
• Maintain IT inventory and ensure assets are properly tracked.
• Contribute to improving internal IT processes and user support documentation.

Core Technical Skills

• Proven experience in a Help Desk or IT Support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office 365, network troubleshooting, and ticketing systems.
• Good understanding of IT security principles and user access controls.
• Excellent communication, problem-solving, and customer service skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.

Who You Are

• You take ownership - you finish what you start and drive outcomes
• You’re a problem solver who enjoys moving from issue to solution
• You work well with others and value clear communication
• You care about detail, quality, and doing things properly
• You can prioritise and stay focused in a fast-paced environment

WHAT YOU WILL GET

• Competitive, market-related salary
• Clear career growth opportunities within a fast-growing premium brand
• A beautiful, high-end working environment
• Daily, nutritious lunch provided by our in-house canteen