IT Infrastructure and Network Engineer (DBN Hybrid) (26529) at Datafin Recruitment

ENVIRONMENT:

• PLAY a pivotal role in providing technical leadership and guidance to ensure the alignment of strategies and services as the next IT Infrastructure and Network Engineer sought by a cutting-edge Tech company in Durban.
• You will oversee high-impact, complex, time-sensitive, or critical challenges and orchestrate cross-departmental collaboration and execution to achieve successful outcomes.
• You will be entrusted to lead the development of innovative technical methods, techniques, and strategies in line with business plans while serving as a mentor and influencer, offering guidance and knowledge transfer to technical staff within your specialised discipline.

DUTIES:

Technical ability and escalations –

• Provide expert service delivery to clients.
• Lead by example with administrative tasks such as ensuring logs are up to date and time is accounted for in systems as per the company policy.
• Oversee and manage the design, development, and implementation of technical solutions.
• Analyse technical challenges and develop solutions.
• Research and recommend new technologies, processes, and procedures.
• Proactively identify opportunities to reuse or generalise existing services and product features.
• Expose technology and organisational needs throughout the field.
• Solve technical problems of the highest scope, complexity, and ambiguity for their customers and peers.
• Interface with Senior Management and enable techs to engage on department-level aspects of larger initiatives.
• Look for innovation opportunities between several teams.
• Propose initial technical implementation to support architectural changes.
• Ensure company-wide goals are aligned across the technical team.
• Provide a point of escalation for complex technical challenges.
• Attain a measurable impact on the work of the technical team.
• Interact with customers and other external stakeholders.
• Expose the work of the technical team and their business impact internally.
• Knowledgeable in all specialties practiced within the company.
• Provide clear and effective guidance for technical approaches to accomplish certification of designs by employing methodologies that bring the greatest overall value to the company.
• Provide technical review and approval of technical designs, especially those that are of high risk or new technology.
• Establish and maintain relationships with essential internal and external technical experts to ensure technical expertise is available and program requirements are being achieved.
• Develop and maintain Disaster Recovery and Business Continuity Plans.
• Be aware of scope creep and ensure that work effort is aligned with quotes and services.
• Be an escalation point for Senior Engineers (L4).

Training and development of staff -

• Monitor and assess the performance of the technical team and provide feedback to Senior Management for growth and learning opportunities.
• Teach, mentor, grow, and provide advice and guidance to Engineers and service staff.
• Provide technical leadership and mentoring of technical staff.
• Partner with management and HR to assist in recruiting, hiring, training, and employee performance evaluations.
• Assist with identifying new and existing talent to be introduced to the business.

Project Management -

• Lead and manage technical projects from conception to completion as and when required.
• Align with the business technical methods, approaches, and products that meet the solution requirement.
• Take a leading role in projects that require thought leadership and guidance.
• Ensure they are on track regarding project tasks, providing assistance where required to Project Managers.
• Provide input and guidance during all phases of programs to solve challenging technical issues.
• Strive to meet project milestones on time in accordance with the project plan.

Review and audit checks on client accounts -

• Conduct reviews and audits of clients to ensure compliance with technical standards and client requirements.
• Collaborate with internal teams to address any discrepancies or issues identified during the audit process.
• Provide technical input and guidance to rectify audit findings and ensure client satisfaction.
• Ensure customer technical documentation is up to date at all times and is accurate.

Self-Training and Development -

• Maintain architect level certifications in products and vendors that align with the organisation’s vision.
• Actively grow your leadership and management skillset.
• Continuous development of leadership and management skills through various training interventions both through the company and personally.

General -

• Work closely with Pre-sales Department and Sales Department ensuring constant alignment.
• Communicate effectively via company communication tools (WhatsApp, Teams, CRM, Service Desk).
• Lead by example always.
• Work with Engineers to help them achieve their work targets.
• Ensure that you are in the office 3 days a week to assist the team and lead by example.
• Be generous with your after-hours time to help your colleagues develop and learn from you.
• Be aware of and manage your stress levels to ensure you have a composed and calm demeanour always.
• Have a constant improvement mindset.

Performance -

• Achieve your billable hours-based targets.
• Account for 100% of your time at the Service Desk.
• Ensure administration is always up to date in systems.
• Respond to work communications quickly and effectively.
• Have a “get it done now” attitude.
• Ensure sufficient diligence prior to escalation to management.
• Ensure matters that are escalated are done so timeously.
• Take accountability and responsibility for your role and duties.

REQUIREMENTS:

• Minimum of 10 years of experience in Engineering or a related field.
• Proven experience in progressively responsible technical roles, including leadership positions.
• Senior experience in system design, architecture, and implementation.
• Proven track record of successful Project Management.
• Knowledge of best practices and secure design principles.

ATTRIBUTES:

• A “can do now” mindset.
• Able to work effectively in stressful situations.
• Open minded to personal growth and development.
• Strong technical and analytical skills.
• Excellent problem-solving and critical-thinking skills.
• Excellent communication and interpersonal skills.
• Able to work as part of a team and independently.