IT Infrastructure Manager at Core Group

The Job

The Infrastructure Manager is responsible for providing the strategic direction for the infrastructure function on a company level. You will lead the development of infrastructure architecture, planning and implementation of standards and procedures for the organisation. Together with the successful candidate, systems admin engineers and third party service providers, you will provide a reliable, highly available server and network infrastructure service to users.

Core Group candidates may be subjected to pre employment tests.

Responsibilities:

• Ensure systems reliability and SLA's are met
• Oversee the IT infrastructure department, including Servers, Services, Network and VoIP and end-user support
• Manage day to day operations across the team, continuously improving costs, performance and end user satisfaction
• Manage the IT infrastructure budget
• Manage and achieve full value of IT assets
• Manage relationships with service providers. Measure and maintain relevant SLA metrics
• Report on the health of the environment, identify risk and improvement areas, plan and implement changes to benefit the company and mitigate and reduce risk
• Provide in depth technical expertise to strategic, tactical and operations initiatives
• Keep abreast of latest technology trends and opportunities, with the intention of benefiting the company
• Interface with Business Unit managers to provide reporting, solutions and advise on their objectives
• Work closely with project managers to meet timelines and targets on new and existing projects and initatives
• Troubleshoot any infrastructure issues
• Design and implement processes and procedures relating to the company's IT policies and the company's benefit

Requirements:

• University graduate or equivalent, preferably in a science or engineering areas
• ITIL and ISO27001 accreditations preferred
• At least 5+ years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations
• Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
• Strong management and people development skills
• Understanding of ITIL practices
• Ability to manage internal and external projects from inception to completion
• Expertise in setting and managing customer expectations
• Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management
• Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
• Ability to develop and deliver projects using leading edge technologies
• Experience implementing projects and working with vendors

Competencies:

• Must have attention to details, ability to think logically and demonstrate strong analytical and problem solving skills
• Extensive technical knowledge across various technologies
• Excellent oral and written communication skills
• Excellent people and management skills
• Good understanding and familiarity with cloud infrastructure, Azure an advantage
• Good understanding of SQL database and other data structures