IT Infrastructure Manager at Kontak Recruitment

• The IT Infrastructure Manager is responsible for the strategic planning, implementation, and operational management of a hybrid IT infrastructure environment. This includes on-premises and cloud platforms, ensuring high availability, performance, scalability, security, and continuity across business-critical systems. The role provides technical leadership, oversees infrastructure operations, and works closely with security, development, and governance teams to support enterprise requirements.

Minimum Requirements:

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• 8+ years’ experience in IT infrastructure, including at least 5 years in a leadership role
• Microsoft Azure Solutions Architect or Administrator
• Aruba Switching certification
• Red Hat or equivalent Linux certification
• Hybrid cloud environments, Microsoft Azure, and Microsoft 365
• HP servers, SAN storage, and Fibre Channel technologies
• Windows and Linux operating systems
• Hyper-V and clustered environments, including SQL Server failover clusters
• Networking technologies (LAN, WAN, VPN, TCP/IP)
• Scripting and automation (PowerShell, Bash, Python)
• DevOps practices, CI/CD pipelines, and container platforms
• Technical documentation and infrastructure design
• Strong leadership and decision-making capability
• Detail orientated and operational discipline
• Excellent verbal and written communication skills
• Resilient, deadline-driven, and highly organised
• Strong problem-solving and analytical thinking

Key Responsibilities:
Infrastructure Strategy and Planning

• Develop and maintain an infrastructure roadmap aligned to business objectives
• Lead infrastructure upgrades, migrations, and capacity planning initiatives
• Evaluate and recommend technologies to improve efficiency, resilience, and scalability

Hybrid Environment Management

• Manage Windows and Linux server environments across on-premises and Microsoft Azure platforms
• Ensure seamless integration between cloud and on-prem environments
• Oversee virtualization, storage, and backup platforms

Network and Connectivity

• Oversee core network infrastructure including switches, firewalls, and WAN/LAN connectivity
• Ensure performance, security, and redundancy across multiple sites
• Collaborate closely with security and firewall specialists

Infrastructure Documentation

• Maintain accurate and current infrastructure landscape documentation
• Ensure alignment with CMDB standards and change management processes
• Support audits, troubleshooting, and future planning

End-User Computing (Desktop Environment)

• Oversee procurement and lifecycle management of desktop hardware and peripherals
• Maintain accurate asset inventory and usage tracking
• Define standards for desktop configurations and user access
• Coordinate vendor warranties, replacements, and service agreements

Security and Compliance

• Ensure infrastructure compliance with internal security policies and regulatory standards
• Support patching, firmware updates, and vulnerability remediation
• Work with information security teams on audits and risk mitigation

Monitoring, Maintenance, and Lifecycle Management

• Oversee monitoring, alerting, and performance optimisation
• Plan and execute preventative maintenance and hardware refresh cycles
• Maintain accurate asset records in the CMDB

Incident and Change Management

• Manage infrastructure incidents and service requests via JIRA Service Management
• Participate in CAB meetings and ensure compliant change execution
• Lead root cause analysis and post-incident reviews

IT Continuity and Disaster Recovery

• Develop and maintain IT continuity and disaster recovery plans
• Define and support RTO and RPO requirements with business stakeholders
• Conduct regular DR testing, recovery drills, and failover simulations

Cloud Integration and DevOps

• Design and manage CI/CD pipelines for infrastructure deployment
• Collaborate with development teams on infrastructure integration
• Implement cloud-native monitoring and automation solutions

Infrastructure as Code (IaC)

• Provision infrastructure using Terraform, ARM templates, and Bicep
• Integrate IaC into CI/CD pipelines
• Maintain version control and documentation for infrastructure definitions

Additional Operational Responsibilities

• Oversee internet connectivity and service providers
• Manage AV systems and telephony platforms, including VoIP and Teams integration
• Compile and manage infrastructure budgets and vendor invoices
• Lead and mentor infrastructure engineers and manage vendor relationships
• Produce operational and risk reporting for IT leadership