IT Internship ( Diploma) at Clicks Group

Introduction

• We are seeking dynamic and driven IT Diploma Graduates to join our cutting-edge team. Our ideal candidates are eager to learn, highly conscientious, solution-oriented collaborators who are eager to think outside the box, and tackle complex challenges with creativity and innovation

Job description

• The IT Support Intern will assist the IT team in maintaining and supporting organizational computer systems, desktops, and peripherals. This role is designed to provide hands-on experience in troubleshooting, system setup, and user support while developing technical and customer service skills.

Key Responsibilities

• Assist with basic troubleshooting of desktop and laptop issues (hardware and software).
• Support in installing and configuring new computers and peripherals.
• Help with software updates, patching, and system maintenance under supervision.
• Shadow senior technicians to learn diagnostics and problem resolution.
• Document fixes and update the knowledge base for recurring issues.
• Provide first-line support for user queries (in person, remotely, or via phone).
• Assist in maintaining the hardware and software asset register.
• Ensure compliance with IT security and health & safety standards.

Learning Opportunities

• Exposure to Microsoft Windows OS, Office 365, and Active Directory.
• Hands-on experience with basic networking concepts.
• Introduction to Microsoft SCCM and Intune for software deployment and patch management.
• Training in customer service and communication skills within IT support.
• Mentorship from experienced IT technicians.

Minimum Requirements

• Completed 3-year Diploma in Information Technology/Similar
• South African citizenship
• Between 18 – 27 years old
• Basic knowledge of computer hardware and operating systems.
• Strong interest in pursuing a career in IT support.
• Good communication skills and willingness to learn.
• Ability to work in a team and follow instructions.

Desired Competencies

• Problem-solving mindset and curiosity to learn.
• Time management and organizational skills.
• Ability to explain technical concepts in simple terms.
• Enthusiasm for technology and continuous improvement.

Apply by: 31 May 2026