IT Knowledge and Catalogue Specialist at Airports Company South Africa

Job Description
Key Performance Outputs

The successful candidate will be reporting to the IT Service Quality and Change Manager  and will be responsible for but not limited to the following:

• Design and implement a standard IT service catalogue for ACSA IT.
• Maintain the service catalogue comprising of all services provisioned.
• Ensure standardised, efficient and effective services are collected for the ACSA service catalogue.
• Co-ordinate and consolidate compliance reports.
• Develop and submit reports on service desk, IT and supplier performance. (KPI,SLA,OLA etc)
• Execute processes and procedures.
• Develop processes and procedures related to IT knowledge and calatlogue systems.
• Manage and control all IT knowledge management activities ensuring accuracy.
• Develop knowledge Policies and processes.
• Act as advisor of knowledge identification, capture and maintenance.
• Adhere to statutory regulations, organisational standards, guidelines, policies and procedures.
• Co-ordinate and liaise with internal and external auditors.
• Monitor and manage performance against budget.
• Plan, schedule, supervise and coach subordinate activities within processes or services to achieve efficiency and quality goals.
• Provide technical / professional support to internal and external stakeholders to ensure achievement of functional and organisational objectives.
• Monitor and ensure adherence to statutory regulations, organisational standards, policies and procedures.
• Ensure remedial actions are implemented timeously to address non-conformances.

Technical Skills and Experience

The following skills and experience or the equivalent of such, will be required:

• Bachelors Degree (3 years – 360 credits) Information and Knowledge Management / Computer Science /Informatics / Information Technology
• 6 years operational experience Administration/IT Coordination/Information Technology/Service Desk Systems – Essential

Competencies

• MS Advanced
• ITIL Advanced
• Oracle (ERP Intermediate)
• Interpersonal Skills
• Reporting Skills
• Action Orientated
• Time Management
• Business Planning

Deadline:6th February,2026