IT Manager (44924) at Ntice Sourcing Solutions

Job Description

• Are you a tech-savvy leader with a passion for solving complex IT problems and driving digital excellence? We're looking for an experienced IT Support Manager to oversee and enhance our company's IT infrastructure, systems, and support services
• In this pivotal role, you will be responsible for managing hardware, software, networks, cyber security, and support teams while ensuring high performance, availability, and security of our IT systems

Key Responsibilities

• Lead and manage the IT support team, including recruitment, training, and performance management
• Oversee maintenance and upgrades of all hardware, software, servers, and networking infrastructure
• Implement and enforce IT policies, procedures, and best practices
• Ensure system availability, data security, and disaster recovery readiness
• Analyse business requirements and recommend effective IT solutions
• Support and maintain enterprise applications including SAP Business One, MS SQL, Office 365, and Power BI
• Manage IT projects, including infrastructure rollouts and system upgrades
• Troubleshoot and resolve system and network issues promptly
• Maintain IT asset inventory, software licenses, and vendor relationships
• Ensure compliance with data protection regulations and internal standards

Required Qualifications & Experience

• Matric (Grade 12) and a Bachelor's Degree in Computer Science, Information Technology, or related field
• 5-15 years of experience in IT support, including at least 3 years in a management or leadership role
• Proven experience managing IT infrastructure, networks, and security systems

Proficiency in:

• Microsoft Office 365
• SAP Business One
• MS SQL & Power BI
• ERP Systems
• Networking (LAN/WAN/WiFi/VPN/VoIP)
• Hands-on experience with remote support tools, mobile device management, server administration, and printer/peripheral support
• Experience with Warehouse Management Systems (WMS) is advantageous
• Excellent knowledge of IT performance metrics, troubleshooting, and project management
• Strong communication, leadership, critical thinking, and decision-making skills