IT Manager at Hire Resolve

Job Description

• Hire Resolve's client is looking for a IT Manager to join their team in Paarl, WC. The IT Managee will take full ownership of our technological landscape. This pivotal role is responsible for the strategic oversight and day-to-day management of all IT operations, infrastructure, security, and governance. The ideal candidate will be a hands-on leader, ensuring robust system administration, flawless project delivery, and a secure, efficient IT environment that empowers our entire organisation.

Key Responsibilities
Google Workspace Administration & Governance

• Serve as the primary administrator for the entire Google Workspace environment.
• Enforce and manage critical security protocols including Multi-Factor Authentication (MFA), access policies, and data sharing controls.
• Architect and govern the Google Drive structure to ensure optimal organisation, security, and compliance.
• Own and manage all core collaboration tools, including email, file storage, and communication platforms.

IT Project Leadership

• Lead cross-functional IT projects from initial scoping and planning through to successful execution and closure.
• Define clear project scope, realistic timelines, resource requirements, and key deliverables.
• Expertly manage multiple concurrent projects, prioritising effectively to meet business objectives.
• Proactively identify, track, and mitigate project risks, issues, and dependencies.
• Ensure all projects are delivered on time, within scope, and to a high standard.

IT Operations & Service Delivery

• Oversee daily IT operations, including the ticketing system and support workflows, to ensure high service levels.
• Establish and enforce clear escalation procedures for incident and problem management.
• Prepare and present comprehensive weekly IT performance and status reports to management.

Infrastructure, Security & Compliance

• Manage the full lifecycle of IT hardware and software assets, including procurement, deployment, and documentation.
• Oversee infrastructure maintenance and end-user device setup and configuration.
• Serve as the champion for IT security, enforcing policies, secure access controls, and leading incident response activities.
• Ensure unwavering compliance with all internal IT policies and relevant external regulations.

Leadership & Strategy

• Maintain and continuously improve all IT policies, procedures, and system documentation.
• Provide guidance, mentorship, and oversight to IT staff and/or vendors.

Required Skills & Experience

• Proven Expertise: Demonstrable experience as a full administrator for Google Workspace is a critical requirement.
• Project Management Prowess: Strong track record of successfully managing multiple IT projects using formal methodologies.
• Technical & Security Acumen: Solid understanding of IT infrastructure, hardware lifecycle management, and cybersecurity principles (especially MFA and access controls).
• Organisational Strength: Excellent documentation skills and a keen eye for governance and process improvement.
• Leadership Qualities: Ability to work autonomously, make informed decisions, and communicate effectively with both technical teams and business stakeholders.