IT On-Site Tech Partner-South Africa at Schneider Electric

The Tech Partner is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:

Workplace Equipment on site services

• Desk-side support,
• Hardware break and fix
• Warranty Management (vendor and third party contract management)
• IMACD (Installation, Move, Add, Change, and Disposal Services)
• Hardware and Software Asset tracking
• Stock level Management
• Non Catalogued Onsite Services (Non Standard Service Requests)

Infrastructure Equipment on site services

• Eyes and Hand Support to server and network administrator
• Escort Services to external suppliers
• Non Catalogued Onsite Services (Non Standard Service Requests)
• Level 1 support/responsibility to IT infrastructure

Key Responsibilities

• Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
• Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
• Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
• Provide physical on-site and/or remote support services for end users in remote locations.
• Provide on-site support for any activities for server maintenance upgrades.
• Provide L1 support for audio/ visual equipment.
• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.
• Coordinate with external vendors for service to location infrastructure components.
• Provide installation / relocation / disposal of network printers.
• Provide secure location for storage of on-site tapes.

Qualifications

Role Requirement

• Bachelors degree in computer science or related fields
• 3-5 years end user support experince in different platforms
• Ability to work in flexible hours depends on need
• Experienced with ITSM tools.
• Microsoft certified professional
• Governance and management of vendors.
• SCCM, AD, McAfee, MS Outlook, Office 365.
• Needs to be continually learning the latest platforms and technology tools.
• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
• Excellent verbal and written communications skills.
• Excellent research, analytical, and problem-solving skills