IT Operations Manager(External Application Only) at Cashbuild

Description:

• To plan, organise, control, and coordinate the day-to-day Information Technology activities, ensuring that systems, services, and infrastructure work reliably and securely. To provide guidance and leadership to the IT functions and its technical personnel.

Requirement:

• NQF 7 with minimum 3-5 years relevant experience in similar position
• Practical and theoretical knowledge IT Systems, Services and Infrastructure
• General management knowledge and skills
• Proven Technical experience in computer software and hardware, including servers and systems.
• Proven Leadership to effectively manage IT personnel and set department priorities.
• Proven process enhancement to develop and implement policies and procedures for IT in order to assess and improve processes.
• Strong written and verbal communication in order to communicate with team members, management personnel, and end users.
• Problem solving addressing user issues with software, hardware, and servers

Key Performance Area:

General IT Operations Management

• Directing activities of IT Technical personnel to both support end users and to assist with IT upgrades and directives.
• Develop IT policies and procedures to ensure that the department operates effectively and reliably.
• Develop guides for users and technicians, such as FAQ documents or employee handbooks for IT department personnel.

IT Operations Monitoring

• Ensure adherence to monitoring of servers, networks, computer and data integration services systems for irregularities and performance issues.
• Ensure adherence to monitoring of back-ups for IT Systems.

IT Operations Support

• Assess departmental needs and help desk inquiries to ensure personnel are assigned to resolve reported issues.
• Assess and resolve help desk or service desk escalations and end user escalations, including 3rd parties.
• Support IT activities while upgrading systems and servers and migrating data, including methods to streamline upgrade process, monitor systems to ensure that it remains stable and usable.
• Approval of change requests and escalations.
• Maintain data security.

IT Third Party Management

• IT Third Party Management and oversight
• Ensure adherence to agreed Third Party service level agreements (SLAs).

IT Capacity Planning and System Improvement

• Capacity planning and performance enhancement servers, networks, and computer systems.
• Assess system data and error logs, along with user reports, to determine areas for improvement or repair.

IT Reporting

• Progress, performance, and operational reports.
• Weekly Services reporting.
• Monthly Services reviews.
• Trend analysis.
• Root cause analysis (RCA)
• Open call reviews
• Ad-Hoc Management Reports