IT Ops Shift Leader at Momentum Metropolitan Holdings Limited

Requirements

• Grade 12/ Matric
• Relevant IT degree or diploma
• IT experience would be advantageous

Understanding of the following will be an advantage:

• (CL) Control Language
• BRMS
• Full System FlashCopy
• Mimix

Duties & Responsibilities

System Monitoring:

• Monitor IBMi server performance and promptly identify potential issues or irregularities.
• Utilize monitoring tools to track system metrics and generate alerts as needed.

Incident Management:

• Assist in the resolution of routine incidents and service requests related to IBMi servers, and other incidents observed on Dashboards as well as Data Centre Operations
• Work closely with senior team members to troubleshoot and resolve issues promptly.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation for IBMi server configurations and procedures.
• Contribute to regular reporting on system performance and incident resolution.

Basic System Administration:

• Execute backup and Maintenance procedures.

Communication and Collaboration:

• Communicate effectively with team members and other IT stakeholders.
• Collaborate with senior team members to coordinate activities and share relevant information.

Security Awareness:

• Adhere to security protocols and assist in implementing basic security measures for IBMi servers and Data Centre Operations
• Report any security concerns or incidents to senior team members.

Training and Skill Development:

• Participate in training programs to enhance technical skills and knowledge of IBMi server operations.
• Stay informed about updates and best practices in IBMi server management.

Customer Support:

• Provide basic support to end-users regarding IBMi server-related queries and issues.
• Escalate complex problems to senior team members for resolution.

Adherence to Processes:

• Follow established processes and procedures for incident resolution and system maintenance.
• Contribute to the improvement of existing processes based on feedback and experience.

Continuous Improvement:

• Actively seek opportunities to learn and grow within the role.
• Propose suggestions for improving operational efficiency and effectiveness.

Competencies

• Problem-solving
• Innovation
• Numeracy
• Client relationships
• Reporting skills
• Leveraging technology