Tenneco (NYSE: TEN) is one of the world's leading designers, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with full year 2021 revenues of $18 billion and approximately 71,000 team members working at more than 260 sites worldwide.
Through our four business groups, Motorparts, Performance Solutions, C...
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Support and management of local site infrastructure and to assist as directed to support other sites within the EMEA region.
Responsabilities:
Identifies and initiates solutions to user problems and concerns associated with desktops, laptops, and workstations
Accurately logs problems and their associated resolutions into the standardised support centre/help desk application
Maintain infrastructure and information systems standards in a consistent way across their site(s) within scope of regional Site Support
Ensure that the infrastructure budgets for the site for which they are responsible are controlled effectively
Ensure that any issues related to Standards are reflected back to the owning group
Ensure that Virus Protection and Patch Management is maintained across their site(s) (Global Support) Main
Ensure that accurate documentation, asset management and software licensing is provided across their site(s).
Support CIOS Data Prevention with development & testing of Disaster Recovery Plans
Escalate to GIOS Enterprise Wintel Server group, any performance, hardware operational issues via Service Now (Global) (Main)
Ensure the backup tapes are rotated to and from the library in accordance with schedules issued by Global Data Preservation Team. (Global) (Main)
Ensure that Disaster Recovery plans are developed, tested, and maintained according to defined standards across their site(s)
Ensure that Server performance is monitored and managed according to defined standards (Global) (Main)
Ensure that backup tapes are completed correctly (Global) (Main)
Work with other IS staff to ensure that Sarbanes-Oxley requirements are fully met at their site(s)
Ensure Audits are coordinated by GIOS Infosec/IAM group and work with them and other IS staff to ensure that all internal/external audits are supported at their site(s).
Work with other IS staff to ensure that all internal/external audits are supported at their site(s)
Assist with the planning, purchasing, and implementation of PC hardware and software in compliance with Tenneco IS standard policies and procedures
Manage and maintain non-contract printers within their site(s)
Ensure site server rooms are managed and maintained in accordance to company policies and standards
Provides user with training and communications on IS policies, procedures and technology
Assist with remote problem resolutions for off-site users as required
Ensure a high level of client satisfaction and service level agreements are achieved to the best of their ability
Assist Project Delivery Teams with Project rollout and onsite as required.
Assist the Regional Site Support Leads to ensure a consistent approach is maintained
Experience:
Desirable: 2-3 years experience with PC hardware, operating systems and office productivity
Working knowledgein multiple architecture domains (technology, data, etc)
Education:
Minimum/Essential: Bachelors Degree in Computer Sciences, Information Technology or other related field
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