IT SLIMS Coordinator at SGS

Job Description

• SGS is looking for a seasoned IT Coordinator who will be responsible to support laboratories with LIMS – coordinating issues, functionality and improvements of the system. Chemistry and/or Laboratory background is ESSENTIAL
• The ideal candidate for this position will be a person who is innovative, acts with speed, composure, compassion and knowledge to solve problems and is a self-starting, organized individual, with excellent communication skills, and a strong attention to detail. This role provides a high level of service and support.

Primary Job Responsibilities
Reporting to the IT Manager, you in the role, are expected to:

• Supporting of the various LIMS system in multiple Laboratories, on a technical and functional level
• Implement IT projects in the region and objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth – including configuration of LIMS systems for new and existing sites
• Providing bi-weekly project updates for new LIMS projects
• Manage Configurations
• Support Computer Operations
• Install Hardware/Software
• Implement Projects
• Test Hardware/Software
• Support Users
• Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts
• Evaluate overall operations of computing and information technology functions and recommend enhancements
• Control the quality, timeliness and costs of the (IT) projects
• Ensure the security of the information systems, communication lines, and equipment
• Assist with implementation, support and revision of all back-up and disaster recovery procedures and plans
• Identify emerging information technologies to be assimilated, integrated, and introduced within the company

Qualifications
Experience

• A MUST HAVE - Chemistry and/or Laboratory experience
• Laboratory software experience is a definite requirement
• Minimum 3 years IT experience in a client and system support capacity
• Experience with implementation of information technology integrations like CCLAS, Starlims, LabVantage or SLIM
• Laboratory experience in a commercial Laboratory environment - A MUST
• Experience required in desktop/laptop hardware troubleshooting and support as well as Microsoft Operating systems and Microsoft Office applications setup, configuration and support.
• Server hardware and software support experience
• Database support experience

Qualification

• Matric (Grade 12)
• Relevant A+/N+ or MCDST University Degree or Diploma or equivalent professional Qualification – and/or 3 years proven experience in the sector or within the company in the functions, knowledge, skills and experience sufficient to be recognized as a qualification through Recognition of Prior Learning (an advantage)
• MCSE will be an advantage
• Network operations knowledge
• Portal support knowledge (MS Share point portal)
• Valid driver’s license & reliable vehicle

Required Skills

• Computer and Information Literacy
• Good Interpersonal Skills
• Ability to support the IT environment; i.e. availability of data and systems, usage of tools to support and improve the implemented systems and client base as well as to keep the infrastructure updated
• Ability to coordinate computer operations and projects
• Microsoft Office Product Suite
• 3rd party application support; i.e. CCLAS, Starlims, LabVantage Lotus Notes, etc.
• Excellent Telephone Etiquette
• Have an instinct for issue identification and implement the appropriate solutions
• Be practical without compromising on quality
• Ability to work independently without continuous support
• Analytical and creative minded
• Strong communication skills
• Ability to take control of the environment. Be responsible
• Set high standards for him- or herself and team members
• Extremely well organized to support the entire spectrum of information technology operations
• Must work well under pressure
• Strive for continuous improvement
• Flexibility to travel and work long hours
• Fluent English. Regional preferred language is an asset