IT Specialist - Financial Aid/Student Housing and Residence Life at Durban University of Technology

Qualifications Required:

Minimum: NQF 7 level in Computer Science, Information Technology, or related IT degree.

Experience and Expertise:

Minimum:

• 3 years' experience in an information management environment.
• At least 1-year experience working with ITS/ERP Student Module.
• 1-year experience with OneDrive and SharePoint.
• Advanced relational databases and operating systems expertise.
• Strong Excel skills, including VBA.

Ideal:

• Previous experience with ITS systems in a higher education environment.

Key Competencies:

Technical Skills:

• Proven background in IT.
• Advanced Excel (VBA), SharePoint, OneDrive, and ERP systems.

Knowledge:

• In-depth understanding of the Higher Education Sector.
• Sound knowledge of business systems, financial aid policies, and practices.
• Understanding of database management and reporting tools.

Soft Skills:

• Strong communication and customer service orientation.
• Ability to lead change management initiatives.
• High level of organizational agility and judgment.

Key Responsibilities:

Financial Aid Systems Planning:

• Contribute to the development and execution of financial aid systems strategy.
• Drive ERP solution implementation and manage associated projects.

Application Support & Maintenance:

• Provide support, training, and ensure compliance with ICT governance.
• Manage financial aid registrations in ERP/ITS systems.

Data Management and Analysis:

• Establish data collection and validation standards.
• Analyze financial aid data, generate reports, and propose improvements.

NSFAS & General Bursary Administration:

• Generate reports and templates for the allocation and reconciliation of funds.
• Ensure compliance with donor criteria for fund allocations.

Reporting:

• Compile data for monthly, quarterly, and annual financial aid reports.
• Undertake statistical analysis and provide insights on emerging trends.

Financial Aid Processes and Procedures:

• Continuously work on improving and enhancing unit processes and procedures to align with stakeholder requirements and improve student experience.