IT Support Engineer at Nexio

PRIMARY DUTIES AND KEY RESPONSIBILITIES- JOB SPECIFIC REQUIREMENTS

Administrative Support & System Maintenance

• Provide administrative support for IT systems, ensuring smooth day-to-day operations and proactively addressing technical issues to minimise disruption.

Cross-Functional Collaboration

• Collaborate with cross-functional teams to plan, implement, and maintain robust IT infrastructure solutions aligned with business needs.

Troubleshooting & Incident Management

•  Assist in the identification, troubleshooting, and resolution of hardware and software issues on both           desktop and server environments, ensuring minimal downtime and high productivity.

Onsite Hardware & Software Maintenance

• Perform onsite installation, updates, and repairs for computer systems, peripherals, and software, ensuring optimal performance and user satisfaction.

Technical Communication & Customer Support

• Deliver clear and effective communication to both technical and non-technical users, ensuring a high level of customer service and understanding.

User Account & Access Management

• Managed user accounts, permissions, and access controls across systems and platforms in compliance with company security policies.

Asset Management

• Tracked and maintained accurate records of hardware and software inventory.

Qualifications & Certifications

Preferred Certifications:

• CompTIA A+ / Network+ / Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (Advantageous)
• Cisco CCNA (Advantageous)
• Education:
• Diploma or degree in IT, Computer Science, or related field (or equivalent experience)
• Grade 12 or Equivalent

Experience:

• 1–3 years in an IT support, helpdesk, or technical support role (entry to mid-level)
• Experience supporting a hybrid or remote workforce is a plus
• Experience with Active Directory, SQL, Exchange, Networking Infrastructure

Soft Skills

• Strong communication skills: Able to explain technical issues to non-technical users
• Customer service mindset: Polite, patient, and empathetic under pressure
• Analytical thinking: Efficient root cause analysis and troubleshooting
• Team collaboration: Experience working with cross-functional or remote teams
• Time management: Able to prioritise incidents and balance workload