IT Support Specialist FMCG at Kelly

IT Support Specialist FMCG

We're seeking an IT Support Specialist FMCG - Estcourt, KZN. (3-6 Month Contract) to be a point of contact for both Customer Care and customers on the respective sites and to advise, guide, and ensure adherence to standards in matters concerning technology. Work closely with other resolution groups to assist and resolve customer incidents and requests, ensuring maximum availability of technology services.

Duties & Responsibilities

• Resolve first-line incidents logged by Customer Care assigned to the Site Administrator Resolution Group
• Research, resolve and respond to TECHNOLOGY queries based on the  IT procedures
• Provide direction in all technology-related projects and ensure Global technology standards are adhered to as per the Infrastructure team.
• Interact with other analysts/specialists in resolving and escalating incidents to ensure the quick dispensing of essential information that is critical to the resolution of incidents, as per the Infrastructure team.
• Provide first line desktop support in terms of radio frequency scanning equipment on-site and wireless connectivity Provide first line desktop support for IP Telephony system as well as LAN infrastructure
• Ensure IT Assets or equipment onsite is accounted for and timeously rotated when scheduled to including site F&P server, laptops, desktops, scanners, printers, and projectors

Desired Experience & Qualification

• Min. 5 Years' exp. Desktop & Service Desk Support.
• Applicants must be Microsoft Certified Professional (MCP)
• Minimum of an IT Diploma required
• A+, N+ Certification required.
• MSCE Certification is advantageous.
• Applicants MUST live or be in KZN – preferably in the Ladysmith/Newcastle/Estcourt areas, or happy to relocate within KZN.
• Applicants must be unemployed & available to start/relocate immediately.

Package & Remuneration

• Salary: TBD
• Contract: 3-6 Month Temporary Contract, possible extensions