IT Support Specialist at Old Mutual

Job Description

• Provides more advanced technical support either remotely or physically to help end-user resolve issues with computer hardware and software by responding to inquiries and requests.
• Troubleshoots, diagnoses, and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning

Area: IT Risk and Compliance

• Accountabilities for this role include basic systems analysis, interpreting and executing test plans and developing specifications.
• The incumbent is individually accountable for achieving results through own efforts.
• Assists solution construction including programming, systems testing and correction of programme models.
• Interprets and executes test plans, or assists in developing test plans in conjunction with Systems Analyst, Senior Analyst Programmer or Business Analyst.
• Develops technical specifications / program specifications and some systems documentation.
• Responsible for basic systems analyst functions.
• May assist with analysing system design requirements.
• Could advise Management on effective applications, covering areas such as maintenance, support, man-machine interface and data management requirements.
• Provides sizing and scoping for development work required
• May take the task lead with smaller work initiatives
• May coach and mentor junior / new staff.
• May work under supervision
• Morning system health checks and Dynatrace
• Lead system implementations and disaster recovery tests

Requirements

• National Diploma or Degree in Information Technology or equivalent.
• 2+ years’ experience
• Knowledge of MS CRM, IBM, ODM Rules Engine and Integration Interoperability
• Basic SQL Knowledge
• Working AWS experience & knowledge

Skills

• Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management

Competencies

• Collaborates
• Communicates Effectively
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

• 26 August 2025