IT Support Technician at CLS Human Capital Specialists

Job Purpose:

• To assist with maintaining and supporting the IT and CRM systems for the company and ensure optimal functioning of such services, with appropriate maintenance and data analytics on performance and use. Provide internal technical support and occasional client-facing support as well.

REQUIREMENTS

Minimum education (essential):

• Matric

 Minimum education (desirable):

• A+ or equivalent technical qualification
• N+ or equivalent technical qualification
• MCSE, or similar

 Minimum applicable experience (years):

• 1 – 3 years

 Required nature of experience:

• Setup, configuration and troubleshooting of desktop/notebook hardware and software
• Supporting standard end user applications
• Supporting printers and print services
• Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
• Cloud Service Support
• Ability to perform basic repairs on laptops, desktops and some peripherals

 Skills and Knowledge (essential):

• Microsoft Windows 7, 8, 10
• Microsoft Office 2010 - 2016, 365
• Mac OS
• Remote Desktop Support
• Networking diagnostics
• Wired and Wireless Networking
• Printer Troubleshooting
• Gmail and GSuite support

 Skills and Knowledge (desirable):

• Salesforce administration 
• Data Analytics setup and interpretation

 Other:

• Proficient in Afrikaans and English
• Own transport and license