IT Support Technician at Sun International

Job Purpose

• Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.

Key Performance Areas

• Respond to incidents logged by end-users that cannot be resolved telephonically
• Provide desktop support to end users by using diagnostics to facilitate prompt resolution where possible
• Provide feedback to the service desk on resolution of incidents
• Provide technical support and troubleshoot equipment faults including AV equipment for conferencing facilities; TV repairs logged for guest rooms, etc. as required
• Coach end-users in the use of certain software
• Make preparations and install and update software
• Store a spare parts inventory of systems, subsystems and component parts used in repair work.
• Liaise with vendors with regards to order parts, repairs, services, escalating any issues
• Complete orders for approval with regards work completed

Job Requirements

Education

• 2-Year Diploma in IT or equivalent NQF Level 6 in IT 
• MCSE, ITIL Foundation Certification is an advantage

Experience

• Minimum of 2 year relevant IT industry experience 
• Able to work shifts and weekends
• May be required to work overtime in line with operational requirements 

Skills and Knowledge

• Technical acumen
• Risk Management skills
• Listening skills
• Telephone skills
• Understanding of Technology Operations
• Infrastructure Knowledge
• Client Computing
• Hospitality Product and Service Knowledge