IT Systems Technician at Premier FMCG (Pty) Ltd

A career opportunity has arisen in the IT Department – Premier Corporate – Waterfall.  This position is responsible for the management of the IT Site support within Premier by providing a reliable, timeous and efficient support function across all divisional departments.

Qualification Requirements    

• Microsoft information systems qualification (MCITP)

Experience Requirements    

• A minimum of 5 years practical experience
• Experience in in-house software, hardware and operating systems
• Excellent knowledge of Windows 365 environment.
• Experience in Active Directory.
• Excellent knowledge of Windows cloud services offerings.
• Excellent knowledge of Windows office offerings.
• Good knowledge in network configurations and troubleshooting.
• Experience of managing projects for department.
• Experience in I.T. infrastructure planning and development
• Experience in firewall security
• Experience in Network software, hardware and operating systems

Key Outputs    

• Maintain and administer computing environments including computer hardware, systems software, applications software, all configurations and all varieties of windows (incl. Server). Including remote, local and mobile user support including all IT peripherals.
• Responsible for the provision of I.T. infrastructure services including desktop applications, Local and/or Wide area network I.T. security.
• Ensuring all user documents and server applications are backed up within guidelines defined by Premier policy.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and ensure technicians replace defective IT equipment when necessary.
• Implement security measures as per Premier policy to protect data, software, and hardware.
• Configure, and test computer hardware and operating system software.
• Maintain local Microsoft environment and all common office applications and utilities
• Working with management to propose, agree and deliver I.T. service to defined Service Level Agreements.
• Informing management of I.T. hardware, software and maintenance procurement requirements.
• Coordinate and document the project analysis process in Azure Dev Ops for all site I.T related projects.
• Implement policies, processes and procedures for all I.T. requirements and practices.
• Ensure successful documentation of newly implemented I.T. systems or procedures.
• Evaluate and implement new technologies and IT concepts as proposed by Premier IT
• Support company and IT Infrastructure with minimum downtime
• Ensure suppliers comply to SLA's
• Support VoIP and Cellular issues. Initial support of the onsite VoIP and telephone management system before escalation to the VoIP provider.
• Handling calls logged at the call centre for that region.  Ownership of the call from logging to closure and ensure helpdesk system compliance
• Management and backup of the servers on site.  Initial trouble shooting before escalation.
• Management of assets including tracking, disposure, control and Fixed Assets register updates
• Initial support of the biometrics systems before escalation.
• Ensuring proper business usage of the network.  Logging calls with the cabling supplier for installation as well as break and fix management of network points.
• Asset Management of all IT assets and documentation to be maintained
• Site Audit to be done monthly (CCTV, Biometrics, all IT Hardware, etc.)
• Tally Checks to be conducted and ensure functionality of all printers and that backup printer is available and working.
• Tally Checks – Ribbon life, printer status, UPS connectivity and test that invoices, payslips and creditors document print 100%.
• Check tonner levels for all site printers and make sure stock levels is maintained by supplier.
• Ensuring proper business usage of the WAN. Ensure calls are logged with the network provider for all line issues

Closing Date: 30th, June 2022