IT Team Leader Africa at Atlas Copco

The Role

• Translation of the Atlas Copco IT Services strategic direction into organizational planning, management and strong leadership.

• Lead and develop the local IT Service team in order to increase customer satisfaction and ensuring that the local team members build up a strong partner relationship and are adding value to the business.

• Manage the local IT Customer relationship to identify, investigate and recommend changes in the delivery of services, aimed at reducing cost and improving the quality of service provision to the business.

• Hold regular and formal business review meetings with Customer Centers.

• Be the Single Point of Contact of the business regarding all IT topics.

• Find workaround solutions when necessary in order to guarantee that the Atlas Copco business is running smoothly.

• Produce activity reports, weekly and/or monthly reports and business ad hoc reports as required and to set time-frames where applicable.

• Management of all events and escalations against SLA and/or KPI commitments.

• Main local service desk escalation point for the customer and internal support functions.

• Ensure close working relationship with other service teams from the IT Services EMEA organization

• Manage our external partners in order that incidents, requests and escalations are resolved in a timely and effective manner with the aim of highest customer satisfaction.

• Coordinate and align local projects with local business needs.

• Strong governance of the local IT Purchasing and Financial control (Financial Management).

• Effectively Manage local/regional suppliers (Vendor Management).

• This position will report to the IT Manager Middle East and Africa, who is based in Gauteng, South Africa.

 What we expect of you?

• 10+ years of experience in IT with customer facing role, with minimum of last 5 years in coordination role

• Project Management experience, Project Management certification is a benefit.

• Bachelor's degree in Information Technology or equivalent through several years of experience in IT Service Delivery

• Certification within ITIL (Foundation) is a benefit

• Fluency in English, spoken and written is a must. Other languages are an asset

• Located in Africa Region

 What you can expect from us?

We are a world-leading company in our industry, committed to sustainable productivity, always on the edge of technology and pushing the boundaries. Atlas Copco we believe that passionate people create exceptional things and we encourage lifelong learning where we want to see our people grow and develop new skills as well as competencies and gain new experiences. We pride ourselves in that we have, a truly unique and friendly, family like atmosphere - and a culture known for respectful interaction, ethical behaviour and integrity.  An organization that uses diversity as a driver of performance, with many new challenges.

This position is based in : Gauteng, Jet Park 

Positions will be filled in line with Atlas Copco Industrial SA (Pty) Ltd Employment Equity Policy and Plan. Preference will be given to members of designated groups that are under- represented.

Start a journey towards something greater
At Atlas Copco we believe in challenging the status quo, always looking for a better way.  Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people’s lives.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.