IT Technical Specialist Hospitality (Sandton) at Sun International

Job Purpose

• The IT Technical Specialist: Hospitality will be responsible for planning, installing, and configuring Hospitality software applications, platforms and programs (including Opera Suite, Micros); as well as enhancements to existing products in line with business needs in a manner that is professional, reliable, and in line with business and regulatory requirements. This will include producing logical, technical Hospitality specifications from functional requirements; the design of components and relevant databases; and the administration, monitoring, maintenance and updating of the applications to ensure sustained and optimal system performance which enables the effective use and application of the Hospitality systems within the business.
• This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives.

Key Performance Areas

• Is the owner and technical expert for creating, maintaining the and resolving any technical issues around the Hospitality applications
• Conduct system installations and develop and administer configuration management solutions for the systems
• Evaluate and monitor system performance and ensure compliance with security standards.
• Produce and deliver support and advice, documentation and training around security patching and ‘hardening’ of Hospitality installations, undertaking security analysis and hardening to any systems administration
• Diagnose Hospitality application faults, troubleshoot and provide working solutions and meet service level requirements
• Improve resilience of the current environment, administering firewall environments in line with IT security policy
• Analyzes and resolves problems associated with the systems’ applications and software
• Design and develop infrastructure monitoring and reporting tools
• Develop test automation frameworks in collaboration with rest of the team
• Provide systems administration and software support for the Hospitality systems
• Develop support processes and provide advice and support on back up, data storage, data recovery and meeting regulations on data management
• Investigate new Hospitality technologies and applications, sharing technical knowledge and expertise with colleagues and providing technical coaching and mentoring to colleagues in the use of Hospitality applications
• Report on the Hospitality systems operational status by gathering and prioritising information and managing projects
• Manage SLA process, performance and billing with vendors around Hospitality system requirements and support
• Provide remote support to business operation and end users
• Collaborate with the business support teams to receive and prioritise briefs from business to design, deliver and support the applications, and deliver each element to specifications to support business requirements 

Requirements

Experience

• Minimum of 6 year’s experience within the IT industry with 3 years core-Hospitality application administration experience;
• Demonstrated experience in technical support for large scale enterprise gaming solutions
• Track record using Virtualization Platforms i.e. Hyper V, VMware, SQL Clustering

Education

• 2-Year Diploma in IT or equivalent NQF Level 6 in IT
• Hospitality systems certification(s)
• ITIL Foundation Certification is an advantage 

Skills and Knowledge

• Analysing
• Creating and improving
• Sourcing information
• Applying expertise and technology
• Taking ownership
• Responding with urgency
• Collaborating
• Written and verbal communication skills
• Technical knowledge and application of Hospitality systems (Opera Suite; Micros)
• Stakeholder relationship management
• Systems Analysis
• Risk Management skills
• Business Analysis Process Flow knowledge
• Test Process cycle management