IT Technical Specialist - I (Infrastructure) at Clicks Group

Purpose

To provide technical infrastructure support to the Clicks Infrastructure team by delivering best of breed, world-class technical infrastructure which supports key Clicks IT business applications; effective administration of day to day operations through effective use of technology using best practices.

Objectives

• To administer the appropriate technologies by maintaining appropriate versions and implementing patches.
• To analyse internal records of major problem causes and resolutions, identify recurring problems and modify the resolution actions to prevent recurrence.
• To assist with the implementation of the infrastructure roadmap and one-year-plan activities.
• To assist with operational improvement and stabilisation activities to meet service levels.
• To assist with continuous technology process improvements in order to embed operational excellence.
• To perform general house-keeping activities to enable the technology to perform at an optimal level.
• To ensure self-development and to keep pace with ever-changing technology requirements and industry.
• Documentation of systems and processes.

Minimum requirements

• Understanding of appropriate technology stacks.
• Build relationships between peers, vendors and customers.
• Understanding of the IT industry (and the challenges it faces).
• Technology administration and management.
• Ability to deal with pressure.
• Networking skills.
• Conceptual/analytical ability.
• Interpersonal skills.
• Technical and business communication skills (verbal and written).
• Integrity / honesty.

Qualifications and Experience

Essential

• 2 to 4 years’ experience in general IT infrastructure and technology administration.
• ITIL Foundation qualification is desirable.
• Matric

Desirable

• Experience with IBM PowerVM virtualization.
• Knowledge of TCP/IP networks (LAN and WAN).
• Knowledge of Storage Area Networks.