DHET Vision
An integrated, coordinated and articulated PSET system for improved economic participation and the social development of youth and adults.
DHET Mission
To provide strategic leadership to the PSET system through the development of appropriate steering mechanisms; effective oversight, monitoring and evaluation; the provision of support service...
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Recognized National Diploma in Information Technology (IT)/ Computer Science or equivalent A+, ITIL v3 Foundation, Valid code B driver’s licence, at least 1-2 years’ experience in IT environment. Software and hardware support (Windows Microsoft)
DUTIES :
Assist in management of Service Desk and Desktop support function services. Setup user account on desktop and laptop (mailbox and windows). Unlocking of password using Admin Pack. Setting up desktop, printers and data projectors.
Assist in maintaining a service catalogue and standard operating procedures. Implementation of IT services Desk policies.
Perform backups information and anti-virus support and offsite storage. perform trouble shooting and diagnosis Support the availability of emails services, internet services, application services on workstation and availability of connection to transversal mainframe system.
Install, maintain, support telephone system and network. Perform installation, configuration, testing and upgrade tasks that may require some research and analysis. Provide telephonic support. Prove network cabling. Perform PC installations and software installations.
Provide technical support of the configuration, installation, repair and replacement of computers, printers and telephones Configuring mainframe applications (BAS, LOGIS & PERSAL) Troubleshooting of all issues reported Provide support of data migration during computer setup Rendering of IT information management services: Plan, develop and improve computer based information systems.
Maintain information management systems such as database to ensure integrity and security of data Gather and analyses users’ issues in ICT and provide solutions. Provide assistance on ICT related project activities.
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