IT Technology Consultant (2nd level support) at ManpowerGroup South Africa

Job Role

• The role is required to fill gaps in the companies IT Consultant workforce where they cannot hire a full-time equivalent. The technicians are to be hired on a project basis to address specific needs in the location that is outside the scope of our Managed service Provider and would normally be addressed by an IT Technology Consultant.

Typical activities will include: 

• Taking part in internal focused meetings to be aware of and contribute to the IT Strategy.
• Being a named IT contact to the local business where required. 
• Having responsibility and accountability for given topics, services or projects outside the scope of our managed service providers.  
• Fill specific named roles within the location and region if required. Non-exhaustive examples, Mobile Fleet Manager, Site Responsible, Country Team Lead.  
• Design and managed local, regional or service line projects. These projects can be varied and include office buildouts, refits, and large technology changes. The candidate is empowered to work with external 3rd parties to the same degree t
• hat an equivalent fulltime employee would. 
• Define/review technical blueprint for internal IT projects. 
• Perform technical feasibility studies/solution reviews where required. 
• Create and manage technical documentation for responsible subject areas. 
• Ensures the business continuity of the IT services.
• IT Technology Consultant with specific responsibility for the customer live broadcast and demo environment.  
• Architect and technical designer for Customer multimedia solutions.  
• Regional Subject matter Expert for customer demo space design and solutions.  
• Sales LOB primary IT consultant contact.  

Additional Roles in Local IT

• Project Management
• Management of infrastructure/desk environment
• Client Engagement
• Manage and maintain IT Server/Network infrastructure/Desktop environment
• Management/Operational Task of the Telephony Infrastructure
• Network security including firewalls, anti-virus, data protection & intrusion prevention
• Backups/archiving services, disaster recovery planning and testing
• Pans, designs, implements, and leads installation projects

Additional Roles in Local IT

• 5+ years’ experience in IT support environment
• Has broad knowledge of content/products in market/industry/functional area and is able to adapt new changes/practices in the following areas:
• Soft skill Training
• Understanding of business process within at least one application responsibly technology area
• Soft skills ability and has demonstrated this in escalation handling
• A high degree of technical aptitude and troubleshooting skills
• This role offers a great opportunity to develop a career in project management with progression to a leadership role.