IT Training & Liaison Specialist at Hire Resolve

Job Description

• A large South African law firm that is recognized as a leader in property law and conveyancing is seeking a IT Training & Liaison Specialist who will bridge the gap between our technology stack and staff proficiency.

Responsibilities: 

• Training Delivery: Design and lead high-impact training (1-on-1, workshops, and webinars) covering the Microsoft Office suite and bespoke internal applications.
• Needs Discovery: Partner with department heads to observe workflows, identify "pain points," and spot opportunities for automation or software optimization.
• IT Liaison: Serve as the primary feedback loop to the IT Department, translating departmental needs into technical requirements for updates or new tool acquisitions.
• Content Creation: Develop and maintain a library of accessible "How-to" guides, FAQs, and training modules hosted on the company extranet.
• Technical Onboarding: Standardize and lead the tech-onboarding process to ensure new hires are immediately proficient in our core software.

Minimum Requirements:

• Software Mastery: Advanced proficiency in Microsoft Office and experience developing online/web-based training content.
• Strategic Communication: The ability to simplify complex technical concepts for non-technical audiences.
• Consultative Approach: Skilled at building rapport across departments to uncover efficiency gaps and manual "workarounds."
• Analytical Problem Solving: Capable of converting vague user feedback into clear, actionable recommendations for the IT team.
• Agility: A fast learner who can quickly master and champion new applications as our tech stack evolves.