JOC Controller at Nedbank

Job Purpose

To monitor alarm systems across Nedbank group to provide a secure and safe working environment for all Nedbank staff and clients and to ensure the safety of Nedbank assets.

Job Responsibilities

• Reduce the number of monthly incidents and minimise loss to Nedbank by responding to alarm signals timeously.
• Minimise expenditure on service providers by providing on-line service and programming systems according to business needs.
• Reduce cost of armed response services by ensuring that clients covered by SAPS (South African Police Service) are cancelled.
• Monitor monthly statistics to identify high risk areas to focus on and implement plans to mitigate risk.
• Escalate offline ATM situations to minimise downtime and loss of income to Nedbank.
• Keep key stakeholders informed of all security related issues through relevant communication channels.
• Meet client service level requirements by reacting to relevant security related issues and allocating these to the correct service supplier.
• Assist internal and external clients and establish a sense of trust and security by identifying and resolving their security related and technical queries.
• Conduct monthly alarm system testing and other maintenance activities for all clients to ensure systems are fully operational.
• Meet client security needs by ensuring that service providers adhere to service level agreements and escalating non-conformance.
• Ensure that all alarm signals are actioned by following standard operating procedures.
• Assess security situations and deploy the relevant party to manage that situation.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

• 2 Years security control room experience.
• Computer and Security equipment knowledge / programming

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• National Diploma: Security Risk Management

Essential Certifications

• PSIRA Grade A, Physical Security Professional

Type of Exposure

• Working with a group and individually to identify alternative solutions to a problem.
• Managing conflict situations.
• Sharing information in different ways to increase internal stakeholders understanding.
• Drafting reports.
• Managing customer expectations.
• Working in a team.
• Working in a fast-paced and strenuous environment.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge