Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
To monitor alarm systems across Nedbank group to provide a secure and safe working environment for all Nedbank staff and clients and to ensure the safety of Nedbank assets.
Job Responsibilities
- Reduce the number of monthly incidents and minimise loss to Nedbank by responding to alarm signals timeously.
- Minimise expenditure on service providers by providing on-line service and programming systems according to business needs.
- Reduce cost of armed response services by ensuring that clients covered by SAPS (South African Police Service) are cancelled.
- Monitor monthly statistics to identify high risk areas to focus on and implement plans to mitigate risk.
- Escalate offline ATM situations to minimise downtime and loss of income to Nedbank.
- Keep key stakeholders informed of all security related issues through relevant communication channels.
- Meet client service level requirements by reacting to relevant security related issues and allocating these to the correct service supplier.
- Assist internal and external clients and establish a sense of trust and security by identifying and resolving their security related and technical queries.
- Conduct monthly alarm system testing and other maintenance activities for all clients to ensure systems are fully operational.
- Meet client security needs by ensuring that service providers adhere to service level agreements and escalating non-conformance.
- Ensure that all alarm signals are actioned by following standard operating procedures.
- Assess security situations and deploy the relevant party to manage that situation.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Minimum Experience Level
- 2 Years security control room experience.
- Computer and Security equipment knowledge / programming
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- National Diploma: Security Risk Management
Essential Certifications
- PSIRA Grade A, Physical Security Professional
Type of Exposure
- Working with a group and individually to identify alternative solutions to a problem.
- Managing conflict situations.
- Sharing information in different ways to increase internal stakeholders understanding.
- Drafting reports.
- Managing customer expectations.
- Working in a team.
- Working in a fast-paced and strenuous environment.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
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Job Purpose
To manage clients wealth needs through an ongoing advisory process to achieve Nedbanks strategic goals of client centricity and revenue generation; as per the business strategy.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Deliver on due dates through the timeous documenting and scheduling of reviews.
- Focus on eliminating waste and optimising vendor expenditure by managing the billing analysis and audit process.
- Obtain cost efficiencies by promoting competition as a mechanismDefine the savings that could be extracted; by advising and guiding internal stakeholders on the management thereof.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Ensure all successes are communicated to Group Technology through the various publications ( e.g. Full View; Engage) Actively working towards building a network across all areas in GT and understanding the end to end service.
- Oversee service level agreements by managing and tracing the SLA reviews and by updating appropriate registers and plans accordinglyIdentify recurrent incidents and incidents that are not yet matched to existing incident data through the Analysis of incident data.
- Identify problems or known errors and record incidents resulting from incident data for which a structural solution has to be found.
- Determine the root cause; by reviewing the problem resolution with specialist staff and reference the relevant supporting documentation.
- Monitor and follow up on issues raised that might cause possible compliance and risk issues by documenting and reporting issues to the relevant stakeholders as well as tracking and monitoring solutions.
- Ensure that the databases are updated and deadlines are met.
- Document all successes for future reference and lessons learned.
- Manage quarterly reviews and recognition though communication thereof Manage the implementation of the Knowledge Management Plan and systems; policies and processes.
- Promote Knowledge Management principles; processes and procedures to encourage collaboration and information sharing.
- Produce and distribute Management reports by collating the required information.
- Ensure contract process is followed by working in close relation with the Vendor Management and contracting office.
- Ensure the availability of reliable and secure knowledge; information and data throughout the Service Lifecycle.
- Use; establish and maintain effective working relationships with other employees; including external stakeholders; through the use of customer service skills.
- Meet client needs by sending necessary communications to the targeted audienceBuild and maintain relationships by ensuring thatall data on the Information TechnologyService Management Catalogue is updated and communicatedCreate internal synergy by providing information on progress.
Job Responsibilities Continue
- People Specification
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- National Certificates and Occupational Awards
Preferred Qualification
- Commercial degree/diploma e.g. B.Comm/B.Sc Actuarial Science/Business Science, Certified Financial Analyst, Regulatory FAIS Exams
Essential Certifications
- FPI (Financial Planning Institute) membership
- Preferred Certifications
Minimum Experience Level
- 3-5 years related experience
Technical / Professional Knowledge
- Business terms and definitions
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of financial management
- Relevant regulatory knowledge
- Decision-making process
- Behavioural Competencies
- Continuous Learning
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
- Technical/Professional Knowledge and Skills
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Job Purpose
To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department
Job Responsibilities
- Minimise expenses by using cost effective processes and staying within the operational budget
- Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
- Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
- Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
- Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
- Ensure client satisfaction by understanding and meeting their required needs
- Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability
- Manage quality of work by performing quality checks and taking corrective action where necessary
- Improve the performance of the team through multiskilling, job enhancement, process improvement etc.
- Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
- Drive operational improvement by identifying and implementing appropriate solutions
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Fais accredited Short term qualification.
Preferred Certifications
Minimum Experience Level
- 3 to 5 five years' experience in short-term insurance and in managing a large Team
Technical / Professional Knowledge
Business administration and management
Client service management
Communication Strategies
Diversity management
Financial Accounting Principles
Governance, Risk and Controls
Operations planning
Principles of project management
Relevant regulatory knowledge
Service level agreements
Behavioural Competencies
Coaching
Customer Focus
Decision Making
Building talent
Influencing
Planning and Organizing
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Job Purpose
To achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedgroup Investments brand.
Job Responsibilities
- Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
- Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
- Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
- Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
- Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
- Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
- Ensure synergy between team networks through consistent and constant communication of expectations.
- Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
- Develop and manage the budget according to the strategic business requirements.
- Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.
- Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department.
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Ensure issues raised in the Barrett and NSS surveys are addressed and results are improved by ensuring action plans are created.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
- Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision; values and strategy and are measured on delivery against these.
- Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Drive to execute own and direct reports planned development by attending learning; seeking coaching or other industry or technical learning events and opportunities.
- Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members Suring mentoring; coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
- Job Responsibilities Continue
- People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Commerce degree in Finance and Investments
Essential Certifications
Minimum Experience Level
- 7-10 years in Asset management industry with 7-10 years selling / sales experience.
Technical / Professional Knowledge
- Business administration and management
- Business terms and definitions
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Nedbank policies and procedures
- Organisational behaviour theory
- Relevant regulatory knowledge
- Management information and reporting principles, tools and mechanisms
- Human Resource Policies And Practices
Behavioural Competencies
- Initiating Action
- Building the Sales Team
- Coaching the Sales Team
- High-Impact Communication
- Driving Successful Customer Engagements
- Aligning and Executing Sales Strategy
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Job Purpose
Leverage strategic partnerships, audiences and platforms to derive maximum value for business. Optimising the future experience (FX) across channels and platforms. The role involves developing data-driven marketing strategies, collaborating with internal and external stakeholders, and influencing marketing campaigns to enhance brand awareness, drive traffic, and boost conversions.
Provide advice and counsel to marketing teams, project teams, and functional and non-functional user experience improvements on digital platforms, analytics and insights. Insights are provided from all data and analytics sources.
Working with media partners and traveling experts to ensure the use of most efficient channels guided by data and insights.
Job Responsibilities
- Appsflyer enterprise integration: Implement, Support and Commercialise App Attribution across business with internal and external stakeholders.
- Research, recommend, test and implement new techniques, platforms, affiliates, audiences and technologies that will help deliver impactful marketing experience initiatives, in the short and long-term strategic horizons.
- Conduct market research and analysis to identify target audiences and their preferences, behaviours, and needs.
- Utilize data-driven insights to segment and prioritize audiences, tailoring marketing strategy to resonate with specific customer groups. Continuously monitor audience trends and adapt strategies to stay relevant in a dynamic digital landscape.
- Collaborate with digital commercialisation, strategy, and marketing excellence chapters to leverage actionable insights and formulate campaign or project strategy, including use test cases for improved performance results.
- Manages the customer future experience beyond campaigns (Content, Mobile Marketing, Organic optimisation, Audiences)
- Deliver a world class user experience through others by ensuring a client centric culture through required interventions.
- Drive 'Test and Learn' (A/B testing/ Split testing etc) opportunities linked to user journeys /UX/ UI/ CX for campaigns or projects.
- Preparing proposals and presenting recommendations to stakeholders.
- Analysing complex problems and finding data-led solutions.
- Understanding best practices for digital assets such as websites and apps.
- Provide an advisory role on marketing experience to missions and BAU.
- Collaborating with employees and stakeholders to improve processes and outcomes.
- Auditing and monitoring digital channels using data analytics tools.
- Determining strategic optimisation goals with senior management.
- Discussing shortcomings and opportunities for optimisation with stakeholders.
- Contribute to a culture conducive to the achievement digital strategic objectives of the Bank.
- Keep up-to-date with the latest industry trends, best practices, and emerging technologies in digital marketing and partnership management
- People Specification
- Requirements
- Must: 2+ Years practical work experience in App Attribution with platforms like: Appsflyer, Branch.io or similar.
- Proven work experience as a Digital Marketing Specialist or in a similar role with a focus on audience targeting and platform management.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Proficiency in digital marketing tools and platforms such as analytics, social media management tools, marketing software, etc.
- Excellent communication and interpersonal skills to foster successful partnerships and collaborations.
- Creative thinking and problem-solving abilities to develop innovative marketing strategies.
- Result-oriented mindset with a focus on achieving measurable business objectives.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Arts: Marketing, Bachelor of Commerce: Marketing
- UX/ UI/ CX/ Digital Marketing Certificate
- Field of study: Marketing
Minimum Experience Level
- 3 - 6 years
- Digital Marketing/ UX/ UI/CX experience
- Technical / Professional Knowledge
- Digital Marketing
- UX/ UI/ CX/ Journey Mapping
- Analytical Skills
- Stakeholder Relationship Management
- Project Management
- Leadership Skills
- Technological Skills
- People Management Skills
- Agile Way of Working
- Client Centred/ Design Thinking
Behavioural Competencies
- Business Acumen
- Strategic Planning
- Driving Innovation
- High-Impact Communication
- Digital Acumen
- Driving Execution
- Influencing
- Connected Decision Making
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Job Purpose
Nedbank is recruiting for skilled and experienced Group Digital SEO Manager to join our team. The ideal candidate will have a proven track record of driving organic search growth for large-scale websites/organisations and be able to implement strategic SEO initiatives to increase website traffic and revenue.
SEO Skills Required
- Knowledge of web analytics and SEO
- A basic understanding of how CSS and JS relate to SEO
- Familiarity with web standards
- Working knowledge of website management tools
- Google Search Console
- Bing Webmaster Tools
- Proficient in HTML/HTML5/CSS, XML; knowledge of SQL and Javascript is preferred
- Advanced understanding of HTML/HTML5
- Experience with ranking software such as SEMRush, Similarweb or Ahrefs
- Experience with reporting tools such as Google Data Studio
- CMS experience with WordPress and StoryBlok, with a preference for AEM
- E-commerce platform experience
- Experience in Domain Management practices and principles
- Knowledge of Mobile App Store(ASO) Optimisation
You will help us to:
- Develop and implement SEO strategies to drive organic search growth and increase website traffic and revenue.
- Conduct extensive keyword research and analysis to identify opportunities for optimization and content creation.
- Manage on-page and off-page optimization, including metadata, site structure, content optimization, link building, and other technical aspects of SEO.
- Monitor and report on key SEO metrics, including keyword rankings, organic search traffic, and conversions, and provide actionable insights to improve performance.
- Collaborate with cross-functional teams to implement SEO recommendations and improve website usability, user experience, and content quality.
- Stay up-to-date with the latest SEO trends and algorithm updates, and provide thought leadership on how to leverage these changes to drive results.
People Specification
The ideal candidate will have:
- Bachelor's degree in Marketing, Business, or a related field.
- At least 5 years of experience in SEO at an agency or known organization, with a proven track record of driving organic search growth for large-scale websites.
- Strong understanding of search engine algorithms and ranking factors, as well as experience with SEO tools and platforms.
- Excellent analytical skills, with the ability to analyze data, identify trends and provide insights to drive results.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Experience managing and developing a team of SEO specialists is preferred.
- If you are passionate about SEO and have a proven track record of driving results, we would love to hear from you. We offer a competitive salary as well as opportunities for growth and development within the company.
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Job Purpose
Delivers campaigns for enterprise by executing the campaigns and ensuring they are optimised, effective, on time and delivers good return on marketing investment. Manage marketing campaigns to influence targeted consumers or businesses to choose Nedbanks products and services and to achieve specific measurable business and marketing objectives.
Job Responsibilities
- Understand financial principles including costs as it impacts the ability to formulate and execute relevant marketing plans/interventions/campaigns.
- Interrogate and managing costs of suppliers in terms of industry norms and deliverables against campaign briefs to ensure value delivery from suppliers.
- Provide content in support of the development of the marketing strategy for the Business Unit.
- Understand Divisional/Business Unit objectives to ensure relevant implementation of plans.
- Provide input on campaigns and activities for relevant marketing reports.
- Coordinate tasks, resources and internal and external stakeholders to ensure the relevant, timeous implementation of the initiatives and campaigns per the signed off marketing plan.
- Provide input into and influence the Client Value Proposition (CVP) and product and service development to ensure relevance based on understanding of the target market.
- Ensure relevant and impactful marketing and communications tactics and implementation.
- Identify and engage with all relevant stakeholders across Business Unit to ensure robust implementation of marketing initiatives.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Seek opportunities for and obtain buy-in for developing working process enhancements and/or efficiencies that will improve the impact and effectiveness of the role.
People Specification
Education
- Qualification: Advanced Diplomas/ National 1st Degrees
- Field of Study (e.g. BCom Accounting): Bachelor of Arts: Marketing; Bachelor of Commerce: Marketing
- Certifications: Marketing Association of South Africa (MASA)
- Experience
- Total number of years of experience: 3 - 6 years
- Management experience as part of the above years: 1 - 2 years
- Type of experience: Use analytics in a manner to help drive effectiveness
Technical Skills
- Marketing Mix Optimisation skills - the ability to understand and apply all the elements of the marketing mix to successfully impact the marketing of a product or service
- Accounting Principles
- Communication Strategies
- Governance, Risk and Controls
- Decision-making process
- Company/Division/Cluster/Business Unit specific business knowledge
- Understanding of branding & brand building principles and techniques as drivers of marketing strategy
- Development and implementation of marketing plans in support of the marketing and business strategies
- Writing of briefs and verbal articulation thereof to internal and external stakeholders
Behavioural Competencies
- Building Partnerships
- Communicating in the digital age
- Customer Focus
- Initiating Action
- Innovation
- Quality Orientation
- Driving for Results
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Job Purpose
The Production Delivery Manager will oversee the strategic development and execution of campaigns and digital production assets across digital channels with a focus on executional and operational excellence. Responsibilities will include operational delivery efficiencies within the team, managing resources and capacity planning, digital production delivery, high quality output to drive commercial and business results. Responsible for building strong relationships and establish clear lines of communication with agency partners, internal stakeholders and the digital team. The Production Delivery Manager must have leadership and management skills as well as a solid understanding of existing and emerging digital technologies and multimedia capabilities.
Job Responsibilities
Operational Delivery
- Manage day to day project pipeline ensuing smooth operations, including demand management, and forecast monitoring, and evaluate and make trade off decisions to project resourcing and capacity.
- Ensure the stages of the project are met according to client and creative brief, resource, SLAs, and deadline deliverables while ensuring operational efficiencies and cost savings.
- Manage digital production workflows across multiple projects, ensuring that processes are documented and communicated.
- Responsible for driving resolution to, and escalating issues risks associated with production pipeline, capacity and or scope.
- Support in driving studio improvements and plan future initiatives for the studio.
- Collaborate with the Digital Project/Traffic Manager on resource capacity planning, scheduling, and reporting daily/weekly, across the digital team
- Collaborate on the creation and management of production workflows, processes, and reporting
- Responsible for the production studio workflow management, internal and agency client liaison, receiving and unpacking of job briefs, and overall studio project management
- Responsible for the delivery of studio reporting including internal and external reverts and effective resource utilisation
Quality Assurance
- Accountable for the delivery of high-quality digital assets before Go Live.
- Report on production quality to reduce the number of reverts and report on efficiencies
- Ensure production elements are executed within the studio according to brief requirements and project scope
Stakeholder Management
- Manage stakeholder expectations and clearly communicate project delivery progress to ensure jobs are closed out timeously
- Attend key internal and external status sessions/ stand-ups i.e.: RIMS, CIMS, WIMS, external partners, and vendors agency status, as required.
- Keep track of all jobs across the various clusters.
- Accountable for the creation, delivery, effectiveness, and accuracy of a variety of reports that inform forecasting and management of schedules.
- Manage stakeholder expectations, mitigating risk on delivery and escalating challenges where necessary
- Responsible for managing creative reverts between the client and production team, to ensure efficient delivery
- Collaborate with stakeholders to identify process improvement opportunities, provide optimization recommendations and solutions to drive commercial and business results.
People Management
- Provide mentoring, development and performance management to team leads and creatives to foster a positive work environment.
- Manage and track team KPIs and output, reporting weekly on performance and escalations.
- Manage team adherence in completion of tasks and capturing time sheets.
- Ensure studio team is fully compliant at all times.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- People Specification
Education
- Qualification: Advanced Diplomas/ National 1st Degrees
- Field of Study (e.g. BCom Accounting): Marketing
- Certifications: Digital Marketing Certification preferred
Experience
- Total number of years of experience: 7 - 10 years
- Management experience as part of the above years: 3 - 5 years
- Type of experience: Digital Marketing Manager, Web and Platform Operations; Digital Channels Experience
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Job Purpose
- To be a specialist team member providing strong financial skills in transacting support and advise in the banking energy Projects.
- To manage deal team and support the Heads of the team.
- To develop and maintain strong client relationships and networks in the Energy Sector.
- To originate transactions in the Energy Sector.
Job Responsibilities
- Build strong working relationships with internal stakeholders by networking; fostering collaboration; regular communication and complying with the governance and controls.
- Build and maintain external stakeholder relationships by networking / conferencing; maintaining regular contact; ongoing communication; site visits and pitching ideas.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence.
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure compliance by sanctions checking and adhering to (FICA; Internal and Environmental) regulations; policies and procedures.
- Execute credit approval process by rating; pricing; analysing; application; constructive communication and consultation.
- Manage deal implementation by structuring, negotiating and attending to legal matters and Conditions precedent (CP).
- Ensure ongoing risk management by reviewing risk annually; assessing performance; undertakings; client visits and engaging with Transaction and Credit.
- Improve performance of team by providing on the job training; knowledge sharing and identifying suitable formal and informal training.
- Get involved in non-deal specific projects by providing expert advice and training; testing and implementing.
- Originate transactions by scanning the market; marketing and pitching ideas and networking.
- Execute transactions by structuring; analysing; negotiating; managing and pitching the deal.
- Manage costs and contribute to Business Unit cost efficiency by operating within the allocated budget.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Chartered Accountant (SA), Chartered Financial Analyst, Masters Degree in Commerce, Sciences, Legal or other relevant field
Minimum Experience Level
- 8-12 years relevant sector / industry experience
Technical / Professional Knowledge
- Banking procedures
- Business Acumen
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Customer Focus
- Work Standards
- Building partnerships
- Advancing Sales Discussions
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sales Negotiation
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Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
- Action stakeholder requests by capturing and processing the administration request on the relevant system.
- Action vendor invoice payments by capturing and processing the data on the relevant system.
- Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
- Contribute to revenue increase by driving the submitted sales to completion.
- Compile a catalogue of services by allocating costs per product.
- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
- Monitor departmental financial performance by analysing actual to budget variances.
- Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
- Verify client information on systems in accordance with Nedbank policies and FICA rules.
- Prepare trustee meeting packs and month end packs for management .
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Job Responsibilities Continue
People Specification
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma: Financial Management / Diploma in Business Administration
Essential Certifications
- Minimum Experience Level
- Role specific
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
Behavioural Competencies
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
go to method of application »
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Essential Qualifications - NQF Level
Preferred Qualification
- Must have completed Higher Certificate in Banking Services - NQF5
- Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Must have Foreign Exchange experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
go to method of application »
Job Purpose
To proactively identify funding (placement, distribution, and trading opportunities) within the Money Market industry from the Corporate client base and ensure adherence to the JIBAR code of conduct with regards to deal execution. To implement the Asset Liability committee (ALCO) funding strategy to meet the relevant regulatory requirements (LCR, NSFR, LTFR etc.) and ensure that the bank is appropriately funded.
Job Responsibilities
Management and Culture:
- Create a client service culture
- Protect the integrity of the bank’s funding curve
- Raise cash/liquidity for the bank by engaging the bank’s institutional clients
- Ensure a pro-active and co-ordinated approach to enable the team to consistently deliver great client experience and maximise value for Nedbank CIB
- Encourage innovative idea generation
- Support the achievement of business strategy, objectives, and values by reviewing Nedbank and business unit plans and ensure that delivered systems, processes, services, and solutions are aligned
Client and Sales:
- Build sound professional relationships with clients by organising/tailoring client networking functions and signature events, as well as arranging roadshows for synthesis and funding countrywide
- Attend to client’s requests through open communication via telephone, email, and Bloomberg messenger
- Develop trusting internal relationships by communicating with internal stakeholders e.g., informing them of current and expected cashflows, market intelligence, pricing, hedging and client specific information and obtain buy-in for developing new and/or enhanced processes
- Establish and maintain collaborative relationships with industry stakeholders through network building and communication
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank and client
- Obtain Management Information System (MIS) data for decision making by generating reports and spreadsheets to manage risk, credit exposures, limits, regulatory, compliance and other requirements.
ALCO Strategies:
- Ensure implementation of ALCO strategies
- Assist the bank in obtaining SPT2.0 commercial funding market share target over the next 3 years
- Ensure that funding raised does not negatively impact internal LCR metrics
Development:
- Uplift the skills of the funding and liquidity team by mentoring and training others.
- Ensure all personal development plan activities are completed within specified timeframe
- Share knowledge and industry trends with team during formal and informal interactions
Type of Exposure
- Working with a group to identify solutions to a problem/team player
- Creating and implementing client plans
- Analysing situations or data that requires an in depth evaluation of multiple factors
- Measuring client satisfaction and working with clients to solve client problems
- Pricing of financial/money market instruments
- Financial markets
- Developing ways to minimize risks
- Sharing information in different ways to increase stakeholder understanding
- Brainstorming ways of improving a product or situation
- Challenging the status quo with a view of improving the environment or people’s understanding
- Building and maintaining effective relationships with internal and exernal stakeholders
- Communicating complex information
- Identifying trends
- Conducting gap analysis
Essential Qualifications
- Relevant bachelors degree
Preferred Qualifications
Preferred Certifications
- ACI Dealing certificate and/or SAIFM
Minimum Experience Level
- At least 3 years experience in Money Markets covering Corporate clients
go to method of application »
Job Purpose
Support external vendors to recover outstanding monies both on and off balance sheet on current and savings accounts by following internal and legal processes and procedures; which results in reduced costs and losses for the bank.
Job Responsibilities
- Maintanance of Default and Recoveries system/ SAP by daily capturing of cashflows and maintaining of impairments.
- Allocation of funds in the department's suspense account.
- Arrange settlements with clients
- Monitoring of costs versus recoveries for on and off balance sheet matters.
- Monitoring of portfolio in terms of age in line with targets set as per legislation guidelines
- Validating of payments into clients accounts daily, General Ledger.
- Returns daily (pay no pay)
- Rehabilitation of client accounts within a set payment criteria (6 consecutive payments).
- Validation and payment of invoices received from vendors by consolidating the payment file
- New handovers from regional risk to legal recoveries.
- Request original security documents from Securities department.
- Request evaluations on all assets from Evaluations department.
- Liasing with the Insurance division to check whether the fixed properties are insured or not.
- Allocation of work to external stakeholders (vendors)
- Ensuring that Litigation Guidelines are adhered to while maintaining good relationship with vendors.
- Performance management of vendors as per the SLA.
- Assist clients with payment arrangements and respond to all client requests or queries within specified turn around time.
- Engage with various departments for various processes (student loan, debt review, admin support etc)
- Processing of DI (Department Industry) entries on SAP (raising of fees and service provider fees, write offs)
- Maintaining evaluations register by capturing on a diary system.
- Processing monthly work in progress sheet
- Requesting cheques by completing a cheque requesition.
- Completing a Debit Credit Waste Capturing.
- Completing monthly Operations Committee Meeting reports.
- Maintaining D and R which includes capturing of recovery forecasts, actual recoveries and impairments.
- Pre-checks on new handovers from the region.
- Requesting securities from Security department.
- Daily reconciliation by validating payments received from clients directly into their accounts as well as the suspense GL accounts.
- Debt management.
- Reinstatement of legal accounts by uplifting of blocks and holds and requesting approval from stakeholders.
- Issuing settlement letters to clients.
- Conducting monthly operational meetings with vendors.
- Preparing loss reports (written off accounts)
- Requesting documentation from external vendors (legal documents, death certificates etc)
- Processing refunds by requesting documentation from external clients and seeking approval from management.
- Completing monthly vendor trackers.
- Judgement clearance certificates by providing the required information within 7 days to the relevant Credit Bureaux.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma: Paralegal Studies , AIPSA
Minimum Experience Level
- 2 - 5 years banking/collections
- Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Continuous Learning
- Collaborating
- Stress Tolerance
- Work Standards
- Managing Work
go to method of application »
Job Purpose
To arrange and facilitate functions and events for both internal and external clients within dining rooms and external facilities through management of dining room and kitchen staff in order to achieve Nedbank's strategic objectives.
Job Responsibilities
- Monitor and control departmental budget by tracking expenses, operational losses and CAPEX (Capital Expenditure).
- Manage turnaround time on orders through adherence to Nedbank standards on relevant systems (e.g. Ariba / SAP)
- Manage cost of events by providing guidance and support to internal and external clients.
- Monitor and manage departmental efficiency by tracking individual and team performance against performance indicators.
- Monitor customer feedback through surveys, NPS (Net Promoter Score) and daily interactions with clients to identify areas of strength and development.
- Meet client needs by displaying subject matter expertise in hospitality industry and providing guidance and understanding of client requests.
- Build and maintain relationships with catering team and internal stakeholders through collaboration.
- Manage relationships and service delivery from external stakeholders through collaboration, meetings and daily interactions.
- Manage and monitor team output through capacity planning, overtime as well as work and resource allocation.
- Manage delivery against expectations (e.g. quality, speed of delivery, professionalism, etc.) through coaching or performance managing individuals / team.
- Identify opportunities for improving efficiency and effectiveness by monitoring and tracking individual and team results through feedback logged and actioned.
- Identify improvement / change opportunities to systems, policies, procedures and standards by analysing trends and making relevant changes.
- Enhance quality of decisions and solutions through evaluation against current industry best practices and client requirements.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree or Diploma in Hospitality
Minimum Experience Level
- At least 3-5 years experience in a Hospitality industry management role.
Technical / Professional Knowledge
- Strategic planning
- Budgeting
- Business principles
- Communication Strategies
- Operations planning
- Staff resource planning
- Diversity management
- Change management
- Service level agreements
- Client Service Management
Behavioural Competencies
- Driving for Results
- Customer Focus
- Earning Trust
- Building Partnerships
- Guiding Team Success
- Communication
go to method of application »
Job Purpose
To maximize sustainable revenue streams through the origination and implementation of profitable specialised debt financing transactions in various South African and international sectors.
Job Responsibilities
- Build strong working relationships with internal stakeholders by networking; fostering collaboration; regular communication and complying with the governance and controls.
- Build and maintain external stakeholder relationships by networking / conferencing; maintaining regular contact; ongoing communication; site visits and pitching ideas.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure compliance by sanctions checking and adhering to (FICA; Internal and Environmental) regulations; policies and procedures.
- Execute credit approval process by rating; pricing; analysing; application; constructive communication and consultation.
- Manage deal implementation by structuring; negotiating and attending to legal matters and Conditions precedent (CP).
- Ensure ongoing risk management by reviewing risk annually; assessing performance; undertakings; client visits and engaging with Transaction and Credit.
- Improve performance of team by providing on the job training; knowledge sharing and identifying suitable formal and informal training.
- Get involved in non-deal specific projects by providing expert advice and training; testing and implementing.
- Originate transactions by scanning the market; marketing and pitching ideas and networking.
- Execute transactions by structuring; analysing; negotiating; managing and pitching the deal.
- Manage costs and contribute to Business Unit cost efficiency by operating within the allocated budget.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Chartered Accountant (SA), Chartered Financial Analyst, Masters Degree in Commerce, Sciences, Legal or other relevant field
Minimum Experience Level
- 8-12 years relevant sector / industry experience
Technical / Professional Knowledge
- Banking procedures
- Business Acumen
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Customer Focus
- Work Standards
- Building partnerships
- Advancing Sales Discussions
- High-Impact Communication
- Managing Work
- Sales Disposition
go to method of application »
Job Purpose
To lead the Human Resources strategy and manage the HR team effectively in order to deliver on HR strategic plans that enable business strategic objectives; thereby ensuring sustainable human capital and business transformation.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies.
- Ensure transformational targets are met through recruitment, retention and training process and utilising preferred suppliers.
- Ensure team participation in corporate social responsibility initiatives for the achievement of business strategy.
- Deliver a world class service by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps.
- Maintain stakeholder engagement by building effective business partnerships.
- Share knowledge and leverage on solutions through networking and collaboration with the relevant stakeholders.
- Manage and ensure adherence to budget by monitoring expenses.
- Contribute to the formulation of the budget by considering the strategic plans in line with required expenditure.
- Ensure forecasted staff requirements are documented, actioned accordingly and costed by managing head count associated costs.
- Manage and identify key operational and business risks by assessing risk areas against legislation, policies and procedures.
- Ensure awareness, compliance and implementation of all legislative and compliance issues.
- Facilitate a learning culture in the division by encouraging staff to take accountability for their own career development.
- Ensure implementation of appropriate performance management processes throughout the division to instil a high performance culture.
- Manage talent through learning and development, reward and recognition, succession and retention.
- Manage performance by implementing performance agreements, ensuring a clear vision, providing regular feedback on performance and recognising and rewarding achievement.
- Drive to execute planned development by acquiring knowledge, seeking coaching or other industry or technical learning events and opportunities.
- Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
Job Responsibilities Continue
People Specification
- Essential Qualifications - NQF Level
- Diploma
Preferred Qualification
- Post Graduate Diploma: Human Resource Management
Essential Certifications
Preferred Certifications
- Minimum Experience Level
- 10 years HR experience with a minimum 4 years people management
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Business principles
- Business terms and definitions
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Human Resources systems
- Nedbank culture and values
- Nedbank policies and procedures
- Nedbank vision and strategy
- Organisational behaviour theory
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Business writing skills
- Total reward management-
- Employee relations
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Decision Making
- Facilitating Change
- Influencing
- Driving for Results
go to method of application »
Job Purpose
To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
People Specification
- Essential Qualifications - NQF Level
- Diploma
Preferred Qualification
- Must have a higher Certificate in Banking Services - NQF5
- Essential Certifications
- Preferred Certifications
- Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Must have Foreign Exchange experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Method of Application
Use the link(s) below to apply on company website.
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