Production Delivery Manager at Nedbank

Job Purpose

The Production Delivery Manager will oversee the strategic development and execution of campaigns and digital production assets across digital channels with a focus on executional and operational excellence. Responsibilities will include operational delivery efficiencies within the team, managing resources and capacity planning, digital production delivery, high quality output to drive commercial and business results. Responsible for building strong relationships and establish clear lines of communication with agency partners, internal stakeholders and the digital team. The Production Delivery Manager must have leadership and management skills as well as a solid understanding of existing and emerging digital technologies and multimedia capabilities.

Job Responsibilities

Operational Delivery

• Manage day to day project pipeline ensuing smooth operations, including demand management, and forecast monitoring, and evaluate and make trade off decisions to project resourcing and capacity.
• Ensure the stages of the project are met according to client and creative brief, resource, SLAs, and deadline deliverables while ensuring operational efficiencies and cost savings.
• Manage digital production workflows across multiple projects, ensuring that processes are documented and communicated. 
• Responsible for driving resolution to, and escalating issues risks associated with production pipeline, capacity and or scope.
• Support in driving studio improvements and plan future initiatives for the studio.
• Collaborate with the Digital Project/Traffic Manager on resource capacity planning, scheduling, and reporting daily/weekly, across the digital team
• Collaborate on the creation and management of production workflows, processes, and reporting 
• Responsible for the production studio workflow management, internal and agency client liaison, receiving and unpacking of job briefs, and overall studio project management
• Responsible for the delivery of studio reporting including internal and external reverts and effective resource utilisation

Quality Assurance 

• Accountable for the delivery of high-quality digital assets before Go Live.
• Report on production quality to reduce the number of reverts and report on efficiencies 
• Ensure production elements are executed within the studio according to brief requirements and project scope

Stakeholder Management

• Manage stakeholder expectations and clearly communicate project delivery progress to ensure jobs are closed out timeously 
• Attend key internal and external status sessions/ stand-ups i.e.: RIMS, CIMS, WIMS, external partners, and vendors agency status, as required.
• Keep track of all jobs across the various clusters.
• Accountable for the creation, delivery, effectiveness, and accuracy of a variety of reports that inform forecasting and management of schedules.
• Manage stakeholder expectations, mitigating risk on delivery and escalating challenges where necessary
• Responsible for managing creative reverts between the client and production team, to ensure efficient delivery
• Collaborate with stakeholders to identify process improvement opportunities, provide optimization recommendations and solutions to drive commercial and business results.

People Management 

• Provide mentoring, development and performance management to team leads and creatives to foster a positive work environment.
• Manage and track team KPIs and output, reporting weekly on performance and escalations.
• Manage team adherence in completion of tasks and capturing time sheets.
• Ensure studio team is fully compliant at all times.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• People Specification

Education

• Qualification: Advanced Diplomas/ National 1st Degrees
• Field of Study (e.g. BCom Accounting): Marketing
• Certifications: Digital Marketing Certification preferred

Experience

• Total number of years of experience: 7 - 10 years
• Management experience as part of the above years: 3 - 5 years
• Type of experience: Digital Marketing Manager, Web and Platform Operations; Digital Channels Experience