Non-Compliance Controller (NCRC Control Room) at Fidelity Services Group

Role Overview

• The Non-Compliance Controller is responsible for monitoring Push-to-Talk (PTT) patrol systems and vehicle tracking platforms in real time to identify operational non-compliance across the guarding region.
• The controller proactively detects patrol failures, emergency events, and vehicle violations, and immediately escalates these events to the relevant operational managers to ensure corrective action is taken.
• This role is critical in improving operational discipline, service delivery, vehicle safety, and patrol compliance across guarding sites.
• Controllers will monitor multiple technology platforms simultaneously and must maintain a high level of vigilance, accuracy, and professional communication.

Key Responsibilities

• Real-Time Monitoring
• Monitor PTT patrol systems to identify:
• Missed patrols
• Panic alerts
• Offline devices
• Patrol compliance trends
• Monitor vehicle tracking systems for:
• Speed violations
• Road speed violations
• Harsh braking events
• Harsh cornering events

Required Skills

• Strong computer literacy
• Ability to work with multiple monitoring platforms
• Fast decision-making under pressure
• Excellent time management
• Ability to remain alert during long monitoring periods

Minimum Requirements

• Grade 12 / Matric
• PSIRA registration (preferably Grade A or B)
• Previous control room or monitoring experience preferred
• Experience with vehicle tracking or security

Deadline:20th March,2026