Junior Assessor Building (KZN) at Telesure Investment Holdings (TIH)

Job Purpose

• Assist with Desktop support and responsible for assessing, validating and pre-finalising personal lines and business claims.

Responsibilities

Desktop Management (Operations)

• Make fair, honest, accurate reasonable cost related decisions through the building claim life cycle. Accurate quantification and validation of buildings. Validate all incidents and claims. Quote damages on a claim: Validate claims in accordance with the relevant terms and conditions.

Customer Management (External)

• Help manage external client relationships by carrying out simple procedural tasks. Effectively engage with the customers, consistently demonstrating all the TCF (Treating customers fairly) behaviours, and deliver service that goes beyond what is expected (more than just the claim). Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements. Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences and /or training to obtain CPD points, and reading specialist media.

Insights and Reporting

• Extract simple/automatic data in various forms (graphs, charts, etc.) to include in reports.

Education

• Grade 12 or SAQA Accredited Equivalent (essential)

Experience

• 2 - 4 years’ work experience in the following: Building/ Claims (Essential); Client services experience (Essential); 
• Buildings Assessing experience (Advantageous).